Alexis Zavala
Waukegan,IL
Summary
Dynamic Service Advisor with a proven track record at Chevy Exchange, excelling in customer service and complaint resolution. Adept at optimizing workflow management and enhancing customer satisfaction through effective communication and vehicle assessment. Recognized for achieving performance goals and fostering team collaboration to drive operational success.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Service Advisor
Volkswagen of Oaklawn
02.2026 - 07.2026
Service Advisor
Chevy Exchange
08.2025 - 02.2026
- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated service appointments to optimize workflow and enhance customer satisfaction.
- Communicated effectively with technicians to ensure accurate diagnosis and timely repairs.
- Managed service records and documentation to maintain compliance and facilitate follow-up services.
Service Advisor
Arlington Toyota
07.2023 - 08.2025
CDL Truck Driver
PTI Transportation
11.2022 - 07.2023
- Operated commercial vehicles safely and efficiently across various routes.
- Conducted pre-trip inspections to ensure vehicle compliance with safety standards.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Adhered to all local, state, and federal transportation regulations consistently.
- Communicated effectively with dispatch to coordinate delivery schedules.
- Managed timely deliveries while optimizing routes for fuel efficiency.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Packer
Thermoflex
07.2020 - 10.2020
- Operated packaging machinery to efficiently prepare products for shipment.
- Inspected finished products for quality assurance and compliance with safety standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new staff on proper packing techniques and equipment usage.
Box Truck Driver/ Forklift Driver
ThermoFlex
07.2020 - 07.2022
- Operated box truck to deliver equipment and supplies safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed loading and unloading of cargo, ensuring secure transport of sensitive materials.
- Maintained accurate delivery logs and records to track shipments and inventory levels.
- Assisted in training new drivers on safety protocols and company procedures.
- Implemented best practices for vehicle maintenance to enhance operational reliability.
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
Pharmacy Technician
Walgreens
06.2018 - 07.2022
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Assisted pharmacists in medication preparation, enhancing workflow efficiency and patient care quality.
- Managed inventory levels, performing regular stock checks to maintain product availability and prevent shortages.
- Provided customer service support, addressing inquiries and resolving issues related to medications and prescriptions.
- Educated patients on proper medication usage, promoting adherence to prescribed therapies for improved health outcomes.
- Collaborated with healthcare professionals to optimize patient care plans, ensuring timely access to necessary medications.
- Trained new staff on pharmacy procedures and systems, fostering a knowledgeable team environment focused on excellence.
- Implemented process improvements that streamlined workflow operations, resulting in reduced wait times for customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Crew Member
McDonald's Restaurant
10.2017 - 07.2018
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment maintaining safety and hygiene standards.
- Assisted team members with food preparation and assembly tasks.
- Managed cash register transactions accurately and efficiently.
Sales Associate
Six Flags
04.2016 - 10.2016
- Assisted customers in selecting merchandise and provided product knowledge to enhance shopping experience.
- Maintained cleanliness and organization of sales area to ensure a welcoming environment for guests.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Collaborated with team members to meet daily sales goals and improve overall store performance.
Education
CDL - CDL Class A
Kotra Truck Driving School
Waukegan, IL10.2022
High School Diploma -
Waukegan High School
Waukegan, IL05.2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Performance goals
- Workflow management
- Team collaboration
- Customer relationship management
- Documentation and reporting
- Customer retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Volkswagen of Oaklawn
02.2026 - 07.2026
Service Advisor
Chevy Exchange
08.2025 - 02.2026
Service Advisor
Arlington Toyota
07.2023 - 08.2025
CDL Truck Driver
PTI Transportation
11.2022 - 07.2023
Box Truck Driver/ Forklift Driver
ThermoFlex
07.2020 - 07.2022
Packer
Thermoflex
07.2020 - 10.2020
Pharmacy Technician
Walgreens
06.2018 - 07.2022
Crew Member
McDonald's Restaurant
10.2017 - 07.2018
Sales Associate
Six Flags
04.2016 - 10.2016
CDL - CDL Class A
Kotra Truck Driving School
High School Diploma -
Waukegan High School