Alexis Zunun Ruiz
Lawrenceville,GA
Summary
I was born and raised all my life in Georgia. Spanish is my first language that i am fluent in. I learned english at the age of five attending Northwood elementary. I attended Haynes bridge middle school . I helped clean the Golf club of georgia (1 Golf Club Dr, Alpharetta, GA 30005) with my parents to gain experience. I started high school at Centennial high school and moved to roswell high school for senior year. In 2017 I ended up with viral meningitis which left me at the children's hospital for two months. I was paralyzed neck down and i ended up in a wheel chair.
I missed 3 months of 10th grade and attend school for three out of the five days for till late 2018.
Those two days i would be in physical therapy or occupational therapy.
My lack of credits my "senior" year i ended up dropping out to pursue my Ged.
Overview
7
7
years of professional experience
Work History
Dasher
Door Dash
04.2023 - Current
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Developed and maintained professional relations between customer, store personnel, and company.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Operated light trucks to deliver loads as far as 50 miles from home location
Coordinator/labor
ING Inc
10.2022 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Removed debris and waste from outdoor areas.
Team Member/Waitstaff
Dwarf House
09.2021 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Associate
Goodwill
08.2020 - 11.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
- Placed items into bags, boxes or other containers.
Magic Maker
Lolli And Pops
04.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organized work environment.
- Identified and resolved customer complaints concerning food or lodging.
Hospitality
TITLE Boxing Club
03.2016 - 05.2017
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Collaborated with various team members to meet guests' requests.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Sold memberships and personal training sessions to new customers.
- Enforced rules and held customers accountable for not following gym regulations.
- Greeted customers and offered them assistance.
- Handled customer complaints in a professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Managed check-in and check-out process of items.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Waiter
Rio Steak House Bar And Grill
09.2016 - 01.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
GED -
Gwinnett Technical College
Alpharetta, GA12.2020
Skills
- Inquiry Response
- Accounts Payable and Accounts Receivable
- Customer Accounts Management
- Professional Relationships
- Inspection Checklists
- Routine Maintenance
- Motor Vehicle Operation
- Station Preparation
- Equipment Repairs
- Delivery and Trip Logs
- Material Handling Equipment
- Payment Collection
- Credit Card Transaction Processing
- Purchase Order Review
- Customer Retention Strategies
- Customer Service and Assistance
- Kitchen Support
- Hospitality Management
- Email and Phone Orders
- Dining Room Organization
- Taking Orders
- Sweeping and Mopping
- Plates Presentation
- Table Service
- Preparing Guest Salads
- Disciplinary Action
- Reheating and Cooldown Procedures
- Pallet Jacks
- Verbal and Written Communication
- Work Assignments
- Food Safety Procedures
- Basic Maintenance
- Table Setting Arrangements
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dasher
Door Dash
04.2023 - Current
Coordinator/labor
ING Inc
10.2022 - 03.2023
Team Member/Waitstaff
Dwarf House
09.2021 - 09.2022
Associate
Goodwill
08.2020 - 11.2020
Magic Maker
Lolli And Pops
04.2018 - 03.2020
Waiter
Rio Steak House Bar And Grill
09.2016 - 01.2017
Hospitality
TITLE Boxing Club
03.2016 - 05.2017
GED -
Gwinnett Technical College