Alexis D. Benoist-Steacy
St. Petersburg,FL
Summary
Ten plus years experiences as a server in the restaurant industry Promoted and acquired 3 years’ experience as a lead bartender in a high volume fast-paced restaurant chain – Outback Steakhouse Two years’ experience in logistics, working for a fast-paced company – UPS Three-year experience as a server in a fine dining restaurant – verifying the quality and accuracy of each order.
Overview
12
12
years of professional experience
Work History
Lead Bartender/Server
Outback Steakhouse
04.2011 - Current
- Provide the best quality of customer service face to face with customers
- Always make sure their needs are tailored too, regarding allergies, diets, and other preferences
- Try to upsell when appropriate.
Server
RumFish Grill
05.2019 - 08.2022
- Provide the best quality of customer service face to face with customers in a fine dining setting.
- Always make sure their needs are tailored too, regarding allergies, diets, and other preferences
- Try to upsell when appropriate
- Keep my area clutter free and clean at all times, to be in order with ECO LAB standards for restaurants.
Call Center Representative
Titan
04.2020 - 05.2021
- Fast paced, emotionally charged, high volume call center environment
- Provide direct and immediate direction and assistance as a content expert, to claimants on behalf of the DEO (Department of Economic Opportunity) for the state of Florida, seeking reemployment benefits
- Identify, correct, resolve or escalate claim specific issues adversely impacting claimants’ ability to receive benefits
- Handled a variety of issues such as Pin Resets, supporting FAQ’s line, etc
- Managed a wide range of emotional responses from claimants being affected by COVID 19 and job loss, provided compassionate, empathetic responses and solutions to claimants
Package Handler Pre
United Parcel Service, UPS
09.2018 - 03.2020
- Loader
- Sort packages to a specific truck load (4 trucks at a time)
- Up too 100 pounds
- Scan each package to account for package and condition
- Follow package label to assure correct truck assortment
- Maintain the integrity of shipments to preserve condition of products during loading
- Use daily safety guidelines for myself and others to maintain the safety of certain packages, pertaining to hazardous materials.
Education
Bachelor of Science - Business Administration And Management
St. Petersburg College
Clearwater, FL12.2025
Associates of Arts - undefined
Saint Petersburg College
Associates of Science - Physical Therapy Assistant
Keiser University, Saint Petersburg College
Business Degree - undefined
Skills
- Able to multitask, learn quickly and serve customers at the highest level
- Fulfilling the role as a liaison between restaurant and customer
- Remain calm and work well under demanding conditions Remain professional and calm within instances of customer unsatisfaction
- Serve at a fast-paced fine dining restaurant; ensuring compliance with health and safety regulations at all times
- Successfully balanced multiple customers orders, while managing correct turn times for above satisfied scores 80 percent of the time
- Handle multiple tasks with different functional groups within the restaurant industry
- Keen ability to follow direction and complete understanding of its importance
- Reliable team member; working for the past 12 years for Outback Steakhouse
- Proficient in Microsoft Excel, Word, and Powerpoint
Additional Information
References available upon request
Timeline
Call Center Representative
Titan
04.2020 - 05.2021
Server
RumFish Grill
05.2019 - 08.2022
Package Handler Pre
United Parcel Service, UPS
09.2018 - 03.2020
Lead Bartender/Server
Outback Steakhouse
04.2011 - Current
Bachelor of Science - Business Administration And Management
St. Petersburg College
Associates of Arts - undefined
Saint Petersburg College
Associates of Science - Physical Therapy Assistant
Keiser University, Saint Petersburg College