Alexiseya Killins
Gainesville,FL
Summary
Demonstrates the ability to develop new skills. Relates competently to people from various cultures and socioeconomic conditions. Proven record of reliability and responsibility. Resourceful in completing tasks. A dedicated individual known for going above and beyond what is required to get the job done successfully.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Front Desk
Accent Physicians
01.2023 - Current
- Performed administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Welcomes patients by greeting them in person
- Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts
- Uses practice management software (HER, Phreesia) patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Assists patients in filling out insurance forms and other patient records
- Keeps patient appointments on schedule by notifying the provider of a patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Minimizes patients' stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, monitoring credit extended to patients, and filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory levels, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs, and overseeing the delivery of supplies
- Helps patients in distress by responding to emergencies and solving problems
- Collects, sorts, distributes, or prepares mail, messages, or courier deliveries
- Prepares, processes, and archives memos, correspondence, travel vouchers, and other documents
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Provides directions to the office to new patients, consulting practitioners, and vendors
- Contributes to team effort by accomplishing related results as needed
Claims Customer Service Rep
Health-Net Federal Services
06.2019 - 04.2023
- Responded to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
- Provided assistance to members and/or providers regarding website registration and navigation
- Documented all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Processed written customer correspondence and provide the appropriate level of timely follow up
- Maintained performance and quality standards based on established call center metrics including turnaround times
- Researched and identified any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
- Identified any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
Certified Medical Assistant
HCA Florida Neurosurgery
01.2021 - 01.2023
- Helps implement quality assurance and control programs that result in compliance with HIPAA and OSHA regulations
- Electronically order lab, x-ray, and medical supplies as directed
- Assists nurses and physicians with various forms of patient treatment and care
- Sterilize and set up medical instruments
- Wash, dried, and restocked laundry
- Welcomes patients by greeting them in person or on the telephone
- Verifies patient information by interviewing patient, recording medical history, confirming purpose of visit
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room
- Performs preliminary physical tests; take blood pressure, weight and temperature; report patient history summary
- Secures patient information and maintain patient confidence by completing and safeguarding medical records
- Completes diagnostic coding and procedure coding; keeping patient information confidential
- Keeps supplies ready by inventorying stock, placing orders, verifying receipt
- Performs of accuchecks and intramuscular Injections
Certified Medical Assistant
UF Health Physicians
01.2020 - 01.2021
- Performed administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assisted physicians with patient examinations and treatments
- Prepared and administer medications as directed by a physician
- Collected and prepare laboratory specimens
- Performed basic laboratory tests
- Instructed patients about medication and special diets
- Prepared patients for x-rays, blood work, and other procedures
- Took and record vital signs and medical histories
- Assisted with minor surgical procedures
- Sterilized medical instruments
- Provided patient education on health maintenance and disease prevention
- Documented patient care services by charting in patient and department records
Education
Patient Care Technician -
ULTIMATE MEDICAL ACADEMY
Tampa, FLHigh School Diploma -
HILLSBOROUGH HIGH SCHOOL
Tampa, FL06.2010
Skills
- HIPPA Compliance
- Collaborative Skills
- Time Management
- Conflict Resolution
- Documentation and Charting
- Organizing and Planning
- Interpersonal Communication
- Medical Terminology
Certification
- Florida State Certified Nursing Assistant License (CNA), #CNA285657
- National Certified Medical Assistant License (MA), #MA10065869
References
Available upon request.
Timeline
Certified Medical Assistant/Front Desk
Accent Physicians
01.2023 - Current
Certified Medical Assistant
HCA Florida Neurosurgery
01.2021 - 01.2023
Certified Medical Assistant
UF Health Physicians
01.2020 - 01.2021
Claims Customer Service Rep
Health-Net Federal Services
06.2019 - 04.2023
Patient Care Technician -
ULTIMATE MEDICAL ACADEMY
High School Diploma -
HILLSBOROUGH HIGH SCHOOL