Alexis Koenig
Burton,MI
Summary
Successful in Customer Service with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Sound judgment at handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
Work History
Affiliated Associate
Transamerica
08.2021 - Current
- Establishing life insurance policies, short-term and long-term disability policies, and annuities.
- Maintained relationships with customers to maximize sales opportunities.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Process Server
JJ Hunter & Associates, LLC
03.2019 - 08.2021
- Supported and executed legal and judicial responsibilities, including but not limited to acquisition, notarizing, and hand delivering legal documents; communication with clients; and confirmation of client contact information.
- Provided proof of service in form of affidavit.
- Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
Customer Service Representative
The UPS Store
03.2013 - 05.2019
- Processing incoming and outgoing packages, notarized documents, securely opened and closed store, customer service, and administrative duties.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelors of Science - Honors - Criminal Justice
Ferris State University
Big Rapids, MI08.2020
Associates of Arts – Honors -
Mott Community College
Flint, MI12.2018
Associates in Criminal Justice – Honors -
Mott Community College
Flint, MI12.2018
Associates of General Studies - Honors -
Mott Community College
Flint, MI12.2018
Skills
- Customer Service
- Time Management
- Computer Skills
- Decision-Making
- Relationship Building
- Computer Proficiency and Microsoft Office
- Administrative Support
- Critical Thinking
Timeline
Affiliated Associate
Transamerica
08.2021 - Current
Process Server
JJ Hunter & Associates, LLC
03.2019 - 08.2021
Customer Service Representative
The UPS Store
03.2013 - 05.2019
Bachelors of Science - Honors - Criminal Justice
Ferris State University
Associates of Arts – Honors -
Mott Community College
Associates in Criminal Justice – Honors -
Mott Community College
Associates of General Studies - Honors -
Mott Community College