Alexis Fogt
Sumner,WA
Summary
Experienced problem-solver skilled in team building, leadership, and motivation. Exceptional customer relations and relationship-building abilities. Consistently make positive contributions to company success through independent decision-making and sound judgment. Dedicated to utilizing training, monitoring, and morale-building skills to enhance employee engagement and drive performance improvement.
Overview
5
5
years of professional experience
Work History
Sr. Client Success Manager
Northwest Construction Control
07.2022 - Current
- Qualify prospects, assess client needs, and collaborate with executives to route qualified opportunities
- Build and maintain long-lasting relationships with existing clients, identifying upselling and cross-selling opportunities to expand revenue
- Act as the primary liaison between clients and internal teams (operations, technology), ensuring effective communication and timely resolution of any issues or concerns
- Resolve customer complaints by determining the root cause, selecting the best solution, and following up to ensure complete resolution
- Lead onboarding activities for new clients, including product training and setting expectations for service delivery
- Proactively contact clients to provide product updates, gather feedback, and advise on new offerings
- Monitor client orders and workflows, providing recommendations to improve processes and service delivery
- Regularly update CRM systems ( HubSpot) to track client interactions, opportunities, and sales progress
- Participate in sales calls, and client meetings to present product offerings and support sales efforts
- Prepare internal and external reports on business trends, sales performance, and service level adherence
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Customer Success Specialist
Northwest Construction Control
06.2019 - Current
- Served as the liaison between customers and internal teams to address service issues, product concerns, and technical support needs
- Regularly communicated with clients to understand their objectives, expectations, and challenges, ensuring solutions were aligned with their business goals
- Assisted in onboarding new customers, conducting training sessions, and providing support throughout the implementation phase
- Coordinated with third-party software providers to ensure seamless integration and ongoing support for clients
- Shared insights and feedback from clients with the team, contributing to product lifecycle improvements
- Maintained detailed records of customer interactions and escalations, providing actionable insights to improve customer experience
- Supported account management efforts by identifying opportunities to enhance client relationships through additional services and product offerings.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
Education
Applied Business (AAS-T) - Business Administration And Management
Pierce College
Puyallup06-2025
Skills
- Strategic communications
- Client service optimization
- Staff mentoring & leadership
- Research and due diligence
- Cross-functional coordination
- Customer onboarding
- Multitasking Abilities
- Operations Management
- Key accounts development
- Problem-solving abilities
- Quality Control
Timeline
Sr. Client Success Manager
Northwest Construction Control
07.2022 - Current
Customer Success Specialist
Northwest Construction Control
06.2019 - Current
Applied Business (AAS-T) - Business Administration And Management
Pierce College
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