ALEXIS J CRUZ
Glendale,AZ
Summary
Mortgage loan processor with a background in underwriting coordination and loan documentation management. Manages active pipelines, tracks loan files in Encompass360 and Empower, and submits accurate loan packages. Maintains effective communication to support smooth customer experience and timely outcomes.
Overview
8
8
years of professional experience
Work History
Senior Loan Processor
Loandepot
Scottsdale, Arizona
01.2026 - 10.2026
- Manage pipelines of 20-30 loans with Loandepot.
- Reviewed credit reports and income records to facilitate informed loan decisions.
- Tracked loan progress through loan origination systems and workflow queues to ensure timely processing.
- Worked with underwriters on conditions, exceptions, and file status updates.
- Contacted customers regarding missing documents and application requirements to expedite loan completion.
- Utilized various software programs such as Encompass360, Net Oxygen and Empower Loan Origination System for data entry purposes.
SENIOR LOAN PROCESSOR
Discover
Phoenix, Arizona
05.2023 - 12.2025
- Funded approximately 30-60 loans per month.
- Managed pipeline of 30-70 loans, ensuring timely processing and compliance.
- Reviewed loan files, identifying and compiling required documentation to meet investor guidelines effectively.
- Responded to internal customers, including loan consultants and processing managers, and external customers, including borrowers and third-party vendors, usually within 2 hours.
- Collaborated with team members remotely, utilizing video conferencing and online tools to streamline communication.
LOAN PROCESSOR II
Lennar Mortgage
06.2021 - 01.2023
- Supported loan pipeline of 30-60 loans.
- Reviewed loan files and flagged documents needed to meet investor guidelines.
- Responded to internal customers, including loan consultants and processing managers, and external customers, including borrowers and third-party vendors, within 2 hours.
- Requested, organized, processed loan documentation, and submitted 30-60 files to underwriting each month remotely.
- Remote.
LOAN PROCESSOR
LoanDepot
Scottsdale, AZ
11.2019 - 03.2021
- Manage a pipeline of approximately 20-30 loans.
- Review loan files and determine what documentation is required to meet investor guidelines.
- Communicate and respond to internal customers (Loan Consultants, Processing Managers) and external customers (borrowers, 3rd party vendors) generally within 2 hours.
- Fund approximately 15 loans per month.
- Requests, organizes and processes loan documentation and independently submits 12-17 files to Underwriting monthly.
FRAUD SPECIALISTS
American Express
12.2018 - 12.2019
- Use fraud insight techniques to identify possible fraud situations & minimize potential loss to AMEX by gathering and analyzing data & determining next steps. Field calls on accounts while maintaining professional working relationships between AMEX & the customer.
- Investigate fraud allegations, counsel victims, perform identity restoration duties and victim case mgmt.
- Maintain performance related to effectiveness, efficiency and world class customer service results.
- Identify fraud trends & develop continuous process improvements.
Education
High School Diploma -
Rafael Lopez Landron
Guayama, PR05-2011
Skills
- Customer service and support
- Loan processing and origination
- Effective communication
- Microsoft Outlook proficiency
- Loan pipeline management
- Underwriting coordination
- Problem solving strategies
- Software application expertise
- Time management skills
- Software application proficiency
- Effective time management
LANGUAGES
English (C2), Spanish (A1)
Timeline
Senior Loan Processor
Loandepot
01.2026 - 10.2026
SENIOR LOAN PROCESSOR
Discover
05.2023 - 12.2025
LOAN PROCESSOR II
Lennar Mortgage
06.2021 - 01.2023
LOAN PROCESSOR
LoanDepot
11.2019 - 03.2021
FRAUD SPECIALISTS
American Express
12.2018 - 12.2019
High School Diploma -
Rafael Lopez Landron