Alexis Pearl Coria-Otero
Corona,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through the ranks. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Speedy Weedy
07.2021 - Current
- Counseled, mentored, and disciplined staff
- Upheld high standard of customer service
- Promoted after one year
- Ordered and stocked Store merchandise
- Handle team scheduling
- Supervise employees
- Act as customer service representative
- Handled and submitted incoming sales calls
- Managed daily reports of transactions
- Rearranged and detailed store merchandise according to company standards
- Enforced company policies and procedures
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentored team members to enhance professional development and accountability.
Customer Service Associate
UPS
06.2019 - 11.2019
- Responds to claim inquires
- Answer general questions
- Responsible for tracking and maintaining inventory
- Cashier duties
- Handle online print and copy jobs.
- Answer calls from customers about procedures and mail boxing.
- Responsible for shipping and packaging packages correctly
- Assist customers with warm and professional attitude.
- Handle emails, inbound calls, and outbound calls.
- Perform Live-scans
- Assist in taking passport photos.
- Process international shipping
Sales Associate
Polo Ralph Lauren Factory Outlet
09.2018 - 02.2019
- Greeting customers
- Answering any questions and providing outstanding customer service
- Helping at cash registers and fitting rooms
- Overnight stocking and rearranging of floor layout
- Worked as team leader
- Processed customer transactions
- Handled returns and exchanges
- Restocked merchandise
- Organized new merchandise
- Helped ensure customer satisfaction
Cashier/Stocker
Diamond Valley Marina
09.2016 - 01.2018
- Monitor inventory levels and supplies as needed.
- Balance receipts and payments in cash register
- Resolve customer complaints or answer questions about reservoir.
- Clean seating areas
- Stock display area
Cashier/Customer Service
KFC
08.2015 - 01.2016
- Take food and drink orders and their payments.
- Clean and prepped waiting room
- Make sure temperatures of food are up to government standards.
- Check temperatures of freezers, refrigerators, and heating equipment.
- Deliver food in timely manner
LiveScan Operator
08.2019
- Assist people in scheduling appointments and answering questions about forms
- Entering data into computer as needed for live scan
- Perform manual jobs such as rolling fingerprints and filling out live scan forms
Education
Associate - Criminal Justice
Mount San Jacinto College
04.2024
High School Diploma -
Mountain View High School
12.2015
Skills
- Organizational Skills (4 years)
- Sales (4 years)
- Customer Service Skills (4 years)
- Packing
- Customer Service
- Customer Care
- Computer literacy
- Office Management
- Management
- Certifications and Licenses
- Operations and Procedural Knowledge
- Operational Support
- Operations and Logistics
- Package Shipment
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Additional Information
Reference
Spencer Bayes
Contact information is provided upon request
Gari Levelle
Contact information is provided upon request
Timeline
Assistant Manager
Speedy Weedy
07.2021 - Current
LiveScan Operator
08.2019
Customer Service Associate
UPS
06.2019 - 11.2019
Sales Associate
Polo Ralph Lauren Factory Outlet
09.2018 - 02.2019
Cashier/Stocker
Diamond Valley Marina
09.2016 - 01.2018
Cashier/Customer Service
KFC
08.2015 - 01.2016
Associate - Criminal Justice
Mount San Jacinto College
High School Diploma -
Mountain View High School
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