Alexiss Eastman-Edmonds
Tulsa,OK
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Private Security Officer
Hyatt Regency Tulsa
11.2022 - Current
- Enhanced client safety by conducting thorough security patrols and monitoring surveillance systems.
- Improved response times to incidents by developing efficient patrol routes and schedules.
- Prevented unauthorized access to facilities by diligently checking identification and managing visitor logs.
- Reduced risk of theft with vigilant monitoring of high-value assets in secured locations.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
- Collaborated with law enforcement agencies during investigations, providing valuable information and assistance.
- Assisted in emergency situations, coordinating evacuations and providing first aid when necessary.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Upgraded security measures by staying current on industry trends, technologies, risks, strategies.
Housekeeping Room Attendant
Hyatt Regency Tulsa
05.2022 - 11.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping Room Attendant
Graduate Hotels
08.2021 - 03.2022
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Leveraged problem-solving skills to address unexpected challenges quickly without compromising the quality of service.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Server, Hostess, Take-Out Staff, Busser
Santa Fe Cattle Company
06.2019 - 06.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Catoosa High School
Catoosa, OK05.2020
Skills
- Perimeter security
- Mobile patrolling
- Incident documentation
- Crisis management
- Investigative abilities
- Alarm monitoring
- Security systems knowledge
- Emergency response
- Event security
- Public safety
- Threat assessment
Accomplishments
Tops of Tulsa - Property Operations award 2023 in Hospitality
Hyatt Regency Tulsa Employee of the Quarter 2023
Certification
CPR certified
CLEETS Phase 1 and Phase 2
Timeline
Private Security Officer
Hyatt Regency Tulsa
11.2022 - Current
Housekeeping Room Attendant
Hyatt Regency Tulsa
05.2022 - 11.2022
Housekeeping Room Attendant
Graduate Hotels
08.2021 - 03.2022
Server, Hostess, Take-Out Staff, Busser
Santa Fe Cattle Company
06.2019 - 06.2021
High School Diploma -
Catoosa High School
CPR certified
CLEETS Phase 1 and Phase 2
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