Overview
Work History
Education
References
Timeline
Generic

ALEXIS TIFFANY BLUE

Sacramento,CA

Overview

14
14
years of professional experience

Work History

Customer Service Advocate 1

Centene Corporation
Sacramento, CA
11.2023 - Current
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Referred patients to appropriate professionals and services.

Service Desk Analyst

Horne
Sacramento, CA
04.2023 - 08.2023
  • Performed variety of clerical and administrative duties pertaining to remote support
  • Evaluated applications and associated documentation to determine eligibility.
  • Completed in-depth reviews of audit reports, client actions and monitoring activities.
  • Helped to investigate fraud and identify risks in collaboration with risk management staff

Fact Finding Agent

Employment Development Department
Sacramento, CA
01.2022 - 01.2023
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.

Employment Counselor

Lao Family Community Development Inc.
Sacramento, CA
04.2019 - 08.2021
  • Provided administrative support to team members, including making copies, sending faxes, and organizing documents.
  • Handled new enrollments by entering clients’ data and reviewing information
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
  • Placed individuals in jobs based on skills, abilities and interests.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Compiled budget documents and monitored costs to maintain control systems.

Customer Service Representative

Department of Health Care Services
Folsom , CA
09.2018 - 11.2019
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed database entries to verify regulatory compliance.

Patient Service Representative

SNAHC
Sacramento, CA
04.2010 - 09.2012
  • Handled telephone calls while providing excellent patient care
  • Verified insurance coverage, benefits, copays and out of pocket expenses for patients
  • Processed POS transactions and issued receipts of payment
  • Assisted patients scheduling appointments with referred outside providers

Education

High School Diploma -

Visions in Education
01.2005

Medical Billing and Coding

San Joaquin Valley College
Visalia, CA

References

Rawash Yar (707) 416-3209   Herly Phonhlamuongdy (916) 417-1498   Paul Bargo (859) 302-1712

Timeline

Customer Service Advocate 1

Centene Corporation
11.2023 - Current

Service Desk Analyst

Horne
04.2023 - 08.2023

Fact Finding Agent

Employment Development Department
01.2022 - 01.2023

Employment Counselor

Lao Family Community Development Inc.
04.2019 - 08.2021

Customer Service Representative

Department of Health Care Services
09.2018 - 11.2019

Patient Service Representative

SNAHC
04.2010 - 09.2012

High School Diploma -

Visions in Education

Medical Billing and Coding

San Joaquin Valley College

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ALEXIS TIFFANY BLUE