LaTonda Winston
St Clair Shores ,USA
Summary
Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
25
25
years of professional experience
1
1
Certification
Work History
ERS Customer Advocate 1
AAA The Auto Club Group
Dearborn, MI
04.2021 - 12.2022
- Providing information to members/customers in accordance with Customer Interaction Model.
- Promoting member satisfaction and provides seamless service to ensure customer service goals and standards are met.
- Fulfilling member requests for specific membership and accordance with product and membership policies, and procedures, and training.
- Receiving and processes member requests for emergency road service utilizing a computer-aided call processing system.
- Performing challenging geographical location spotting, map reading, and detailed instructions to contracted service providers.
Independent medical courier
Associated Couriers LLC
09.2022 - 11.2022
- Transport radiopharmaceuticals, generators, and medical supplies to hospitals, long-term care facilities, and. Materials are transported in totes
Courier
Beaumont Health
Dearborn, MI
04.2023 - 08.2023
- Delivered medical supplies and equipment efficiently across multiple facilities.
- Coordinated pickup and drop-off schedules to optimize delivery routes.
- Maintained accurate records of deliveries and inventory management processes.
- Ensured compliance with safety regulations during transportation of sensitive materials.
Assembly Line/Machine Operator
Chrysler Fiat
Warren, MI
08.2012 - 05.2018
- Operate production line equipment. Clean production area
- Monitor the production process and carrying out basic testing and quality checks.
- Report equipment faults to maintenance staff.
- Ensure conformance to specifications.
Customer Service Representative
DTE Energy- Bartech Group
Royal Oak, MI
04.2001 - 02.2012
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
- Opened customer accounts by recording account information.
- Maintained customer records by updating account information.
Customer Service/ Teller
National City Bank
Madison Heights, MI
05.1998 - 06.1999
- Ensured compliance with all internal controls and established policies and procedures
- Received and count working cash at beginning of shift. Identify customers, validate and cash checks
- Recorded all transactions promptly, accurately and in compliance with bank procedures
- Balanced currency, cash and checks in cash drawer at end of each shift.
Education
No Degree - Entrepreneurship
Baker College
Clinton Township, MIHigh School Diploma -
Denby High School
Detroit, MISkills
- Notary Public
- Property Management
- Property Leasing
- Negotiation
- Yardi
- Fair Housing Regulations
- Marketing
- Sales
- Microsoft Office
- Time management
- Customer service
Certification
- Real Estate License
- Notary Public
- June 2018 to January 2025
- Administering oaths, taking affidavits, verifying signatures, preventing fraud, maintaining notary documentation, and checking signer identity and their mental awareness before serving people.
Assessments
- Customer Focus & Orientation — Highly Proficient
- January 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Verbal Communication — Proficient
- April 2020
- Speaking clearly, correctly, and concisely
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Courier
Beaumont Health
04.2023 - 08.2023
Independent medical courier
Associated Couriers LLC
09.2022 - 11.2022
ERS Customer Advocate 1
AAA The Auto Club Group
04.2021 - 12.2022
Assembly Line/Machine Operator
Chrysler Fiat
08.2012 - 05.2018
Customer Service Representative
DTE Energy- Bartech Group
04.2001 - 02.2012
Customer Service/ Teller
National City Bank
05.1998 - 06.1999
No Degree - Entrepreneurship
Baker College
High School Diploma -
Denby High School