KEILA I. ROBLES
Lebanon,PA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
Work History
Legal Advocate
DVI Lebanon County
Lebanon, PA
04.2023 - 04.2025
- Provided advice to clients regarding their rights and responsibilities under applicable laws.
- Presented oral arguments before judges at various levels of the court system.
- Counseled clients on how best to achieve their desired outcomes within the framework of the law.
- Developed comprehensive strategies for advocating on behalf of clients before courts or administrative agencies.
- Attended hearings with victims to provide emotional support.
Staffing Coordinator
Champion Personnel
Lebanon, PA
02.2022 - 02.2023
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Provided support during new employee interviews and orientations.
- Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
- Hired employees and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
Teller/Customer Service Representative
LFCU
Lebanon, PA
10.2019 - 01.2022
- Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Bursar Officer
National University College
San Juan, Puerto Rico, Puerto Rico
03.2014 - 05.2016
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Responded promptly to customer questions via email, reducing phone inquiries.
Education
Associates - Business Administration, Accounting
NUC
06.2016
Skills
- Notary Public
- Notary Signing Agent
- Spanish translation
- Customer relations
- Documentation abilities
- Billing and invoicing
Timeline
Legal Advocate
DVI Lebanon County
04.2023 - 04.2025
Staffing Coordinator
Champion Personnel
02.2022 - 02.2023
Teller/Customer Service Representative
LFCU
10.2019 - 01.2022
Bursar Officer
National University College
03.2014 - 05.2016
Associates - Business Administration, Accounting
NUC
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