Sherry Hess
Amarilo
Summary
Customer service professional with focus on resolving issues and enhancing customer satisfaction. Skilled in active listening, problem-solving, and effective communication. Strong team collaborator, adaptable to changing needs, and consistently achieving results. Known for reliability and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Customer Advocate 1
Blue Cross Blue Shield
10.2025 - 01.2026
- Resolved customer inquiries regarding health insurance policies and benefits.
- Adapted to new software tools quickly, improving response times and service quality.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Assistant Manager
Bogue Properties
10.2018 - 10.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Leasing Manager
Canyons at W. 45th Ave
11.2017 - 08.2018
- Managed leasing operations, ensuring compliance with regulations and company policies.
- Oversaw tenant screening processes, enhancing selection accuracy and quality.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed daily and weekly marketing and leasing plans.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
GED -
Palo Duro Hight School
Amarillo. TXSkills
- Customer services
- Conflict resolution
- Complaint handling
- Customer research
- Resolving conflicts
- Renewal opportunities
- Active learning
- Teamwork and collaboration
Timeline
Customer Advocate 1
Blue Cross Blue Shield
10.2025 - 01.2026
Assistant Manager
Bogue Properties
10.2018 - 10.2024
Leasing Manager
Canyons at W. 45th Ave
11.2017 - 08.2018
GED -
Palo Duro Hight School