Alexis Valentine
11430 Pritchard Way,Ca
Summary
Hard working and dedicated individual with 5+ years of diverse customer service experience. Committed to providing high-quality customer care and upholding professional standards and values.
Overview
7
7
years of professional experience
Work History
Server
Buffalo Wild Wings
Orange, Ca
03.2022 - 08.2022
- Greeted and seated guests adhering to servers individual seating zones
- Advocated for high profit items such as promotional menu items, and alcoholic beverages to help accomplish store goals
- Restocked inventory, prepared silverware and managed cleaning responsibilities nightly
- Prioritized tasks between serving and bussing tables during peak business hours.
Assistant Manager
Urban Outfitters
Glendale, Ca
08.2022 - Current
- Quickly promoted to an assistant manager
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Completed regular inventory counts to update stock levels, address discrepancies and forecast future needs
- Guided team members to enhance growth within the workplace
- Supervised day to day operations to meet performance, quality and service expectations.
Lead Server/Shift Lead
Harbor house Cafe
Seal beach, Ca
01.2018 - 07.2022
- Handled high stress customer situations
- Responsible for up to 14 tables during high profit margins
- Trained FOH employees on menu specials, running food efficiently and serving etiquette
- Performed opening/closing back office duties.
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Marketing knowledge
References
• Ariana Maggiani, Store manager:
- (714) 853-5365
• Zackary Kieng, Supervisor:
- (443) 905-0700
Timeline
Assistant Manager
Urban Outfitters
08.2022 - Current
Server
Buffalo Wild Wings
03.2022 - 08.2022
Lead Server/Shift Lead
Harbor house Cafe
01.2018 - 07.2022