Brittany Edlemon
Tupelo,MS
Overview
1
1
Certification
Work History
Server
Texas Roadhouse
Tupelo
10 2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Store Manager
Casey's General Stores
Bentonville, Arkansas
10 2020 - 11 2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Pharmacy Technician
Allcare Pharmacy
Mountain Home, AR
02 2020 - 04 2020
- Filing scripts, bagging scripts, answering the phones, assisting patients, cashier/clerk, and anything thatwas asked of me to assist the pharmacists or other team members.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Assistant Landscaper
Terry's Tractor and Lawn Service
Tupelo, MS
06 2019 - 09 2019
- Helped part time following the death of family member.
- Enhanced client communication by providing regular updates on project progress and addressing concerns promptly.
- Provided exceptional customer service when interacting with clients during consultations and project installations.
- Collaborated with lead landscaper to create visually appealing outdoor spaces for residential and commercial clients.
- Safely operated landscaping equipment, resulting in a decrease in workplace accidents and injuries.
Cook, Cashier, Food Prep
Neon Pig
Tupelo, MS
02 2017 - 08 2019
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Certified Pharmacy Technician
Walgreens
Tupelo, MS
09 2012 - 08 2018
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Performed regular audits to maintain compliance with state regulations and company policies.
Lead Certified Pharmacy Technician
North MS Foot Specialists
Oxford, MS
05 2016 - 10 2016
- Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Reduced medication errors, implementing strict quality control measures and double-checking procedures.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
Fill Technician
LTC
Tupelo, MS
12 2015 - 05 2016
- Reduced errors by carefully measuring, mixing, counting, and labeling medications according to pharmacist instructions.
- Streamlined inventory management by regularly checking stock levels and placing necessary orders for replenishment.
- Kept abreast of changes in pharmaceutical regulations, consistently applying updated knowledge to daily responsibilities.
- Minimized waste by tracking and disposing of expired medications according to pharmacy guidelines.
- Maintained a clean and organized workspace, contributing to a safe and efficient work environment.
- Supported quality assurance efforts by participating in routine audits, addressing any identified deficiencies or areas for improvement.
- Ensured patient safety by adhering to strict confidentiality standards when handling sensitive medical information.
- Complied with all federal and state laws governing the practice of pharmacy to maintain a high standard of professionalism within the workplace.
- Enhanced efficiency by accurately filling prescriptions and ensuring proper medication labeling.
- Assembled products according to changing daily work orders and specific customer needs.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
Deli Clerk/Cashier
Kroger Stores
Tupelo, MS
01 2011 - 09 2012
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
Server/Cashier
Dairy Kream
Tupelo, MS
01 2005 - 01 2012
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender, Server and Trainer
Red Lobster
Tupelo, MS
11 2006 - 08 2010
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
MS Board of Pharmacy
2012
Board of MS and Nationally Certified Pharmacy Technician
2012
Psychology -
Itawamba Community College
05.2013
Skills
- Cashier
- Money Handling
- Money Management
- Pharmaceuticals
- Records Management
- Receptionist
- Bartender
- Hospitality
- Bookkeeping
- Inventory Control
- Repair
- Data Entry
- Data Analysis
- Technical Support
- Server
- People Management
- Filing
- Documentation
- Document Management
- Logistics
- Customer Service
- Customer Relations
- Customer Relationship Management
- Medical Records
- Healthcare
- Clerical
- Cleaning
- Medication Administration
- Insurance Verification
- Insurance
- Invoicing
- Billing
- Research
- Public Speaking
- Powerpoint
- Cash Handling
- Inventory
- Pharmacy
- Typing
- Word
- Compounding
- Microsoft Word
- Pharmacy Technician (6 years)
- Time Management
- Microsoft Office
- Outlook
- Compounding Medications
- HIPAA
- Medical Billing
- Order Entry
- Laboratory Experience
- Medical Office Experience
- Accounting
- Retail Sales
- Medical Scheduling
- Medical Terminology
- Office Management
- Quality Assurance
- Supervising Experience
- Computer Literacy
- Marketing
- Cashiering
- Google Docs
- Social Media Management
- Hospital Experience
- Pharmacy Technician Experience
- English
- Restaurant experience
- Driving
- Sales
- Certifications and Licenses
- Bussed and reset tables to keep dining room and work areas clean
- Food sales and promotion
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Point of sale operation
- Wine service
- Stocking and replenishing
- Hospitality service expertise
Certification
Certified Pharmacy Technician
Additional Information
- Willing to relocate
- Authorized to work in the US for any employer
- Willing to travel
Timeline
Server
Texas Roadhouse
10 2023 - Current
Assistant Store Manager
Casey's General Stores
10 2020 - 11 2022
Pharmacy Technician
Allcare Pharmacy
02 2020 - 04 2020
Assistant Landscaper
Terry's Tractor and Lawn Service
06 2019 - 09 2019
Cook, Cashier, Food Prep
Neon Pig
02 2017 - 08 2019
Certified Pharmacy Technician
Walgreens
09 2012 - 08 2018
Lead Certified Pharmacy Technician
North MS Foot Specialists
05 2016 - 10 2016
Fill Technician
LTC
12 2015 - 05 2016
Deli Clerk/Cashier
Kroger Stores
01 2011 - 09 2012
Server/Cashier
Dairy Kream
01 2005 - 01 2012
Bartender, Server and Trainer
Red Lobster
11 2006 - 08 2010
MS Board of Pharmacy
Board of MS and Nationally Certified Pharmacy Technician
Psychology -
Itawamba Community College
Certified Pharmacy Technician