IAN PELLICIA
Orlando,FL
Summary
Customer-focused professional with a background in customer service roles. I provide top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification
Work History
Server
Olive Garden
Orlando, FL, Florida
07.2025 - 01.2026
- Provided excellent customer service to enhance guest satisfaction.
- Collaborated with team members to ensure smooth dining operations.
- Took customer orders accurately and entered them into the system.
- Assisted in training new staff on restaurant procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Sales Associate
Vivint Smart Home
01.2025 - 03.2025
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Fronk Desk Receptionist
Hilton
Orlando, FL, FL
09.2024 - 01.2025
- Greeted visitors and directed them to appropriate personnel or departments.
- Managed incoming calls and routed them to relevant staff members promptly.
- Maintained organized front desk area and ensured supplies were stocked regularly.
- Experience in Sales departments, helped schedule meetings, and set up the rooms for the companies.
- Processed incoming mail and packages, distributing them to recipients accurately.
- Collected and logged visitor information for security purposes consistently.
- Provided information about services and answered inquiries from clients effectively.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Customer Service
Publix
05.2023 - 05.2024
- Delivered exemplary customer service, prompting positive interactions.
- Provided excellent customer service throughout each shift and during transactions.
- Provided customer service to ensure guest satisfaction.
- Move and organize carts.
- Translate for customers.
- Restock items.
Team Member
Culver's Restaurant
08.2021 - 01.2022
- Resolved customer issues promptly in a professional manner.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to achieve daily goals.
- Provided customer service support to ensure satisfaction.
Education
High School Diploma -
Lake Nona High School
Orlando, FLPhycology - Minor in Finance
Valencia College
Orlando, FLSkills
- Cash handling
- Computers and Reception
- Cashier
- Cleaning
- Stocking
- Time Management
- Sales
- Organizational skills
- Customer Service and Satisfaction
- Adapts quickly in fast paced environments
- Food safety
- Customer service mindset
- Kitchen experience
Languages
- English
- Spanish
Volunteer work
I volunteered at Give Kids The World Village where we dealt with kids that had terminal or advanced illnesses and made sure they had the time of their lives.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Certification
- Certification in Trading Fututes in the Stock Market
Timeline
Server
Olive Garden
07.2025 - 01.2026
Sales Associate
Vivint Smart Home
01.2025 - 03.2025
Fronk Desk Receptionist
Hilton
09.2024 - 01.2025
Customer Service
Publix
05.2023 - 05.2024
Team Member
Culver's Restaurant
08.2021 - 01.2022
High School Diploma -
Lake Nona High School
Phycology - Minor in Finance
Valencia College