Alexius Baesl
Atchison
Summary
Enthusiastic Customer Service with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Customer Service known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Walmart
Atchison
07.2025 - Current
- Process customer transactions efficiently at checkout stations.
- Assist customers with product inquiries and store navigation.
- Maintain clean and organized checkout areas for customer convenience.
- Handle cash, credit, and gift card transactions accurately.
- Resolve customer issues and complaints with patience and professionalism.
General Manager
Applebee's
Overland Park
03.2024 - 10.2024
- Oversaw daily operations and ensured smooth restaurant functionality.
- Managed staff scheduling and coordinated team assignments efficiently.
- Developed and implemented training programs for new employees.
- Monitored inventory levels and ordered supplies as needed.
- Enhanced customer service by resolving guest complaints promptly.
- Conducted regular staff meetings to communicate updates and expectations.
- Ensured compliance with food safety regulations and standards consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Food and Beverage Manager
Vail Resorts Inc
Keystone
12.2017 - 03.2024
- Managed daily operations of food and beverage departments at mountain resort.
- Developed and implemented staff training programs for service excellence.
- Coordinated inventory management to ensure product availability and freshness.
- Collaborated with chefs to create seasonal menu offerings for guests.
- Led team scheduling to optimize coverage during peak dining hours.
- Enhanced guest experience through attentive service and personalized interactions.
- Monitored feedback to improve service quality and address guest concerns.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Managed payroll records for employees working within the food and beverage department.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
Owner/Operator
KLEEN4U
Leavenworth
05.2013 - 03.2023
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw employee training programs to enhance skills and operational knowledge.
- Coordinated scheduling and staffing to meet business demands and optimize performance.
- Implemented quality control measures to maintain high cleaning standards and safety protocols.
- Handled customer inquiries and resolved issues promptly to maintain strong relationships.
- Maintained financial records and managed budgets to support business sustainability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Education
Associate of Applied Science - Liberal Arts And Sciences
Kansas City Kansas Community College
Kansas City, KSSkills
- Transaction processing
- Cash handling
- Customer assistance
- Complaint resolution
- Sales analysis
- POS systems
- Inventory management
- Staff training
- Scheduling coordination
- Quality control
- Problem solving
- Effective communication
- Attention to detail
- Team building
- Conflict resolution
- Time management
- Up-selling techniques
- Reliability and punctuality
- Calm demeanor
- Multitasking and organization
- Cultural awareness
- Customer complaint resolution
- Adaptability and flexibility
- Customer focus
- Financial overage analysis
- Cross-selling
- Customer service
- Positive and professional
- Patience and composure
- Merchandise restocking
- Cash management
- Customer satisfaction
- Quality assurance
Timeline
Customer Service Cashier
Walmart
07.2025 - Current
General Manager
Applebee's
03.2024 - 10.2024
Food and Beverage Manager
Vail Resorts Inc
12.2017 - 03.2024
Owner/Operator
KLEEN4U
05.2013 - 03.2023
Associate of Applied Science - Liberal Arts And Sciences
Kansas City Kansas Community College