Alexius Davis
Vicksburg,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dynata
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Intern
Nix Pediatric Dentistry
04.2023 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared dental rooms and materials.
Cashier
Home Depot
09.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Associate of Applied Science - Dental Assisting
Delta Technical College
Ridgeland, MS05.2023
High School Diploma -
Port Gibson High School
Port Gibson, MS05.2019
Skills
- Good Listening Skills
- Call Center Operations
- High-Volume Environments
- Written and Oral Communications
- Customer Support
- Customer Needs Assessment
- Customer Inquiries
- Customer Satisfaction
- Scripted Calls
- Sales and Upselling
- Time Management Skills
- Credit and Cash Transactions
Timeline
Customer Service Representative
Dynata
07.2023 - Current
Intern
Nix Pediatric Dentistry
04.2023 - 07.2023
Cashier
Home Depot
09.2021 - 05.2022
Associate of Applied Science - Dental Assisting
Delta Technical College
High School Diploma -
Port Gibson High School