Alexius Medina
Salida,CO
Summary
Dynamic and customer-focused professional with experience at Brady's West and Hunger Junction, excelling in fast-paced environments and exceptional customer service. Skilled in inventory management and maintaining cleanliness, with a proven track record of enhancing the shopping experience through meticulous organization and engaging social interactions. Demonstrates strong ability to manage tasks efficiently and communicate effectively, driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Retail Worker
Brady's West
Salida, CO
04.2022 - Current
- Helped customers complete purchases, and locate items.
- Provided excellent product knowledge to customers through continuous learning about new items.
- Replenished sales floor merchandise and organized shelves, racks for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Very motivated.
- Socially engaged with customers.
- Operated cash register and processed customer transactions efficiently.
- Monitored stock levels and communicated needs to management.
- Trained new staff on store procedures and customer interaction techniques.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Processed payments and maintained accurate drawers to meet financial targets.
Order Taker
Hunger Junction
Poncha Springs, CO
04.2023 - 09.2023
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Entered orders into computer system quickly and in proper sequence.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to handing out.
- Resolved customer inquiries and complaints professionally and promptly.
- Assisted in training new staff on order-taking procedures and customer service standards.
- Took orders from customers over the phone and in person.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
Education
Astravo Online Academy
Mesa, AZSkills
- Fast paced
- Good at Restocking
- Can keep the store clean
- Able to finish a task in a timely manner
- Great social skills
- Sales techniques
- Effective communication
- Attention to detail
- Customer assistance
- Register operation
- Sales proficiency
- Cash handling accuracy
- Team collaboration
- Customer service
Timeline
Order Taker
Hunger Junction
04.2023 - 09.2023
Retail Worker
Brady's West
04.2022 - Current
Astravo Online Academy