Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit Sharing
1
Certification
27
years of professional experience
Seasoned Natural Leader offering over 20 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality.
Work History
Youth Specialist - Clay County Juvenile Detention
2 Years 10 Months
Clay County, MO | Liberty, MO | 01.2024 - Current
Supported supervision of youth in detention housing units and daily facility routines.
Monitored behavior, movement, and activities during shifts and program periods.
Recorded incidents, observations, and shift reports for facility records.
Escorted youth to classrooms, meals, recreation, and medical appointments.
Helped calm conflicts and used approved intervention methods during disturbances.
Worked with counselors, caseworkers, and supervisors on youth supervision plans.
Performed searches of rooms, property, and persons under detention protocols.
Responded to emergencies and followed facility procedures for youth custody.
Protected safety and security of juvenile offenders by monitoring activities, behavior, and whereabouts.
Gave guidance to juveniles on proper conduct and compliance with rules and regulations.
Represented juveniles before courts during legal proceedings by providing background, behavior, and needs information.
Searched for contraband items such as weapons, drugs, or other prohibited materials.
Helped develop treatment plans focused on rehabilitation of juvenile offenders through counseling sessions.
Trained new staff members on policies, procedures, and protocols for work with juvenile offenders.
Supervised recreational activities for juvenile offenders to support positive social interaction.
Monitored visitation rights of family members or guardians and verified compliance with visit guidelines.
Completed daily reports.
Followed medical orders and dispensed medications when needed.
Team Leader
1 Year 1 Month
QuikTrip Corporation | Belton, MO | 06.2019 - 07.2020
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed and motivated team members to foster customer satisfaction and loyalty, supporting retention and growth.
Delegated daily tasks to team members, enhancing overall group productivity.
Mentored newly hired employees on machine operations and conducted safety training to reduce injury risks.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Personnel Coordinator
2 Years
QuikTrip Corporation | Tulsa, OK | 06.2017 - 06.2019
Designed internal staff orientation and training programs and led onboarding and employee training sessions.
Implemented employee engagement and development activities, presentations and training to maximize productivity and team morale.
Conducted interviews to ensure solid cultural alignment with company's core values.
Supported supervisors with employee performance management by recommending disciplinary actions and maintaining accurate personnel documentation.
Reviewed and investigated grievances and discrimination complaints to provide advice to supervisors and executive team until process is completed and resolved.
Administered benefits open enrollment by informing employees of enrollment period dates and answering questions.
Created and implemented benefits education sessions to enhance employee understanding of enrollment options and processes.
Established, maintained and updated employee files.
Developed and implemented policies and procedures to improve retention rates and enhance customer satisfaction.
Operations Coordinator
1 Year 5 Months
QuikTrip Corporation | Belton, MO | 01.2016 - 06.2017
Managed profit and loss through effective inventory control, labor management, and financial report analysis.
Coordinated project tasks, ensuring on-time delivery within budget constraints.
Monitored supplier operations to ensure quality standards, adherence to delivery schedules, and compliance with company expectations.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build morale and loyalty, to support employee retention and growth.
Offered constructive criticism regarding employee performance and productivity.
Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
Monitored team progress and enforced deadlines.
Conducted thorough inventory counts to maintain accurate stock levels, resolved discrepancies and completed paperwork to keep inventory accurate and current.
Transportation Team Leader
1 Year
QuikTrip Corporation | Belton, MO | 01.2015 - 01.2016
Coordinated communication between drivers and recipients on ETA and potential delays to ensure timely deliveries.
Determined appropriate licensing requirements and product classification for import and export shipments.
Ensured adherence to federal, state and local regulations for dispatch operations and safe driving.
Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Maintained high standards of internal and external customer service.
Streamlined product transport and storage processes to enhance operational efficiency.
Assessed proposed changes for potential impacts to region and evaluated driver capacity and overflow.
Team Leader
7 Years 6 Months
QuikTrip Corporation | Belton, MO | 07.2007 - 01.2015
Delegated daily tasks to team members, enhancing overall group productivity.
Promoted to leadership position for strong work ethic; provided exceptional customer service to improve client relations.
Assessed and motivated team members to enhance customer satisfaction and loyalty, supporting retention and growth.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Manufacturing/Warehouse Selector
7 Years 4 Months
QuikTrip Corporation | Belton, MO | 03.2000 - 07.2007
Pulled merchandise to fulfill orders to specification.
Assembled customer orders from stock and placed orders on pallets for shipping department.
Reported damaged products or safety hazards to immediate supervisor.
Picked products by matching numbers and product descriptions using voice audio headset.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Prepared inventory for shipment by attaching tags and labels.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Used RF scanner to pick items from bins and complete orders.
Prepared products for packaging and shipping according to company specifications.
Used handheld scanners to key in data for packages.
Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
Attended company safety meetings to implement new measures.
Maintained accurate inventory data by identifying and correcting pricing discrepancies.
Added labels to products, rotated current stock and professionally arranged merchandise.
Supported management decision-making by forecasting demand and comparing data to purchasing requests.
Operated forklifts and pallet jacks in accordance with established safety requirements.
Verified merchandise against shipping paperwork and resolved discrepancies.
Kept stockroom orderly, accessible and safe with regular upkeep.
Stacked, organized and palletized packages for efficient storage and movement.
Elementary Teacher For Clay County Schools at School District of Clay CountyElementary Teacher For Clay County Schools at School District of Clay County
Juvenile Justice Youth Development Specialist at Department Of Youth ServicesJuvenile Justice Youth Development Specialist at Department Of Youth Services