ALEX LAMICHANEY
IT Support
Pataskala,OH
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
year of professional experience
3
3
Certification
Work History
IT Help Desk Specialist
AMP, American Municipal power, Inc
09.2022 - Current
- Troubleshoots and repairs computers for company
- Provides support to end users
- Maintain equipment inventories
- Prepares computers for employees and operations
- Maintains and monitors IT inventory
- Assists with system administration and administrative maintenance.
IT Help Desk
Morgan Stanley
02.2022 - 04.2022
- Provide strong customer service skills through phone support, including Listening to customer and understanding their needs
- Providing technical assistance to enterprise on issues such as system crashes, slowdowns, and data recovery
- Managed 30+ Priority 1 ticket issues per day
- Resolved issues quickly and cost-effectively, completed all required documentation, and closed tickets properly
- Provides hardware/software troubleshooting, diagnosis, resolution, and recovery services
- Performs software installations, modifications, cleanups, diagnostics, and repairs
- Installed, modified, and repaired software and hardware to resolve technical issues
- Walked individuals through basic troubleshooting tasks
Education
Associate of Science - Information Technology Degree
Columbus State Community College
Columbus, OH01.2023
High School Diploma -
EMMETT J. CONRAD HIGH SCHOOL
Dallas, TX01.2016
Skills
- TECHNOLOGY PROFICIENCIES
- MyDesk, Sysaid, Freshdesk, Jira Service Desk, AzureDesk
- Active Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom
- Google Chrome, Microsoft Edge, Mozilla Firefox
- LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS
- Windows 10, Windows 11, macOS, Android, iOS, Chrome OS
- HTML, CSS, JavaScript
- Help Desk Support
- Software and Hardware Assistance
- Security Systems Knowledge
- Operation and Information Security
- Web Applications
- Data Encryption
Certification
- 2023 Kevin Mitnick Security Awareness certification
- Technical Support Fundamentals certificate Certificates
- Python 3 Programming beginner to advanced
Timeline
IT Help Desk Specialist
AMP, American Municipal power, Inc
09.2022 - Current
IT Help Desk
Morgan Stanley
02.2022 - 04.2022
Associate of Science - Information Technology Degree
Columbus State Community College
High School Diploma -
EMMETT J. CONRAD HIGH SCHOOL
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