Summary
Overview
Work History
Education
Skills
Timeline
Software
Quote
Generic

Alex Mary Nyangezi

Glendale,AZ

Summary

Driven by strategic visioning and operational excellence, I spearheaded transformative initiatives at Outreach Responders of Unity, Oruna Care, Catholic Charities and other Governmental and non Governmental companies achieving significant company growth. My expertise in crisis management and grief counseling, coupled with proficiency in ASL and multiple languages, has consistently enhanced client satisfaction and fostered global partnerships.

Overview

28
28
years of professional experience
9
9
Languages

Work History

Outreach Responders of Unity, CEO & President

Alex Mary Nyangezi
01.2009 - 05.2024
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.

General Manager: Counseling Direct , Care Giving

Monique Nyinawingeri, President
03.2023 - 03.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided case management support by coordinating referrals and follow-up care among various healthcare providers and community agencies.
  • Increased client engagement by utilizing creative therapeutic approaches such as art or play therapy techniques when appropriate.
  • Enhanced client progress by implementing evidence-based psychological interventions tailored to individual needs.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Educated patients, families and caregivers on treatment options, process, and management and lifestyle options.

Mental Health for Deaf & Disabled Direct Assistant

Fr. Thomas Coughlin, Mental Health Director
01.2008 - 01.2018
  • Organized company events, fostering a sense of camaraderie among employees while promoting brand awareness among clients or industry peers.
  • Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
  • Handled confidential information discreetly, maintaining trust among employees and clients alike.
  • Assisted in budget management by tracking expenses accurately, helping to maintain financial stability for the organization as a whole.
  • Conducted thorough research for various projects, providing valuable insights that supported decision-making processes.
  • Maintained clean, safe, and well-organized patient environment.

Direct Support Professional

State Supported Living Center
09.2013 - 03.2014
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Facilitated group sessions for weight management, stress reduction, or smoking cessation programs, fostering accountability among participants.

Lead Direct Support Professional & Interpreter

Catholic Charities Of San Antonio, Mr Sham
02.2010 - 05.2013
  • Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
  • Encouraged client autonomy by guiding the development of decision-making skills and offering support when needed.
  • Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
  • Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Assisted in the professional development of colleagues by sharing expertise on ASL interpreting techniques and strategies.
  • Improved client satisfaction by delivering high-quality interpretations with attention to cultural context and nuances.

Trauma Survivors Support Trainer

Government Of Rwanda
06.1996 - 10.2006
  • Developing and implementing pilot programs to support the Traumatized Survivors of Rwandan Genocide against Tutsi Survivors, and forcibly displaced people. Transforming a Survivor into a self sufficient individual.
  • Creation of Trauma Technicians for supporting effort of local government agencies and non governmental agencies to customized training solutions.
  • Conducted regular evaluations of existing training programs, recommending updates or modifications based on changing business needs or objectives.
  • Established positive relationships with trainees, fostering open communication and encouraging ongoing development.
  • Supported new hires through comprehensive onboarding processes, resulting in quicker acclimation to company culture and expectations.

Education

Bachelor of Arts - Theology And Philophy

Our Lady of The Lake University
San Antonio, TX
05.2021

Skills

  • Effective Decision Making
  • Grief counseling
  • Individual Counseling
  • Self-Harm Prevention
  • Suicide Prevention
  • Operational Excellence
  • Customer Focus
  • Strategic Visioning
  • Crisis Management
  • Global perspective
  • Financial Acumen
  • Corporate Governance
  • Foreign language skills
  • (French Swahili Luganda Kirundi Lingala, Kinyarwanda)
  • Organization skills
  • American Sign Language (ASL)

Timeline

General Manager: Counseling Direct , Care Giving

Monique Nyinawingeri, President
03.2023 - 03.2024

Direct Support Professional

State Supported Living Center
09.2013 - 03.2014

Lead Direct Support Professional & Interpreter

Catholic Charities Of San Antonio, Mr Sham
02.2010 - 05.2013

Outreach Responders of Unity, CEO & President

Alex Mary Nyangezi
01.2009 - 05.2024

Mental Health for Deaf & Disabled Direct Assistant

Fr. Thomas Coughlin, Mental Health Director
01.2008 - 01.2018

Trauma Survivors Support Trainer

Government Of Rwanda
06.1996 - 10.2006

Bachelor of Arts - Theology And Philophy

Our Lady of The Lake University

Software

Microsoft Office

Analytics

Social Media

Spreadsheet

Email Communication

Marketing Automation

Data Automation

Excel

Data Visualisation

Presetation Power Point Presentation

Word Processor

Operating System

Office Suit

Design Software Adobe Photoshop

Track Project Performance, specifally to analyse the succesful completion of short and long goals

Assisting in definition of project scope and objectives, involving all relevent stakeholders and ensuring technical feasibility

Quote

Seek not happiness too greedily, and be not fearful of unhappiness.
Lao Tzu

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