Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Alex Ndirangu Kibuthu

Alex Ndirangu Kibuthu

Doha,DA

Summary

Enthusiastic customer service representative, known for a calm demeanor, and effective problem-solving skills. Committed to delivering exceptional service, ensuring customer satisfaction, and building lasting relationships. Detail-oriented professional with experience in customer service and guest relations. Skilled in effectively handling customer concerns, and collaborating with teams to enhance service quality and efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teyseer security servises
Qatar
02.2025 - Current
  • Assisted customers with inquiries, and resolved concerns effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Developed positive relationships with customers through friendly interactions.
  • Collaborated with team members to improve service quality and efficiency.

Guest Service Representative

The avenue Hotel
Doha
11.2021 - 11.2023
  • Provided information about hotel services and local attractions confidently.
  • Coordinated with housekeeping to ensure room readiness for guests.
  • Collaborated with team members to enhance guest experiences continuously.

Education

High School Diploma -

Muguga High School
Kenya
11-2014

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Effective communication
  • Positive demeanor
  • English fluency

Languages

English
Advanced (C1)
C1
Swahili
Native
Native

Timeline

Customer Service Representative

Teyseer security servises
02.2025 - Current

Guest Service Representative

The avenue Hotel
11.2021 - 11.2023

High School Diploma -

Muguga High School
Alex Ndirangu Kibuthu