Alexondrea Hayes
Cortland,NY
Summary
Successful in resolving customer inquiries, maintaining customer satisfaction, and improving call center functionality. Strengths include effective communication, problem-solving skills, and ability to handle high-pressure situations. Previous roles have seen significant improvements in customer satisfaction and operational efficiency due to proactive involvement in processes.
Overview
1
1
year of professional experience
Work History
Customer Service
Carrozzas Pizza Company
Dryden, New York
10.2024 - Current
- Provide excellent customer service when interacting with guests.
- Provided exceptional customer service to ensure satisfaction.
- Provided excellent customer service to all members.
- Provided customer service assistance to guests attending events.
- Provided customer service training to new staff members.
- Processed orders accurately while providing excellent customer service.
- Provided customer service through effective problem solving techniques.
- Motivated team members to exceed customer service expectations.
- Greeted guests and provided exceptional customer service.
- Provided excellent customer service by anticipating customer needs.
Babysitting
Tracy Sharpsteen
Marathon, NY
06.2024 - 08.2025
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Education
Currently Enrolled -
Marathon Jr./Sr. High School
Marathon, NY06-2027
Skills
- Customer service
- Team collaboration
- Time management
- Customer service and assistance
- Task prioritization
- Effective communication
Timeline
Customer Service
Carrozzas Pizza Company
10.2024 - Current
Babysitting
Tracy Sharpsteen
06.2024 - 08.2025
Currently Enrolled -
Marathon Jr./Sr. High School