Alex Pedro Chavez
Plano,TX
Summary
Highly diverse and experienced professional who is proficient in prioritizing and completing the task in a timely manner, yet flexible to multi-task when necessary. Customer-oriented problem solver that can negotiate with ease. Excellent listening skills, oral and written communications. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service satisfaction.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Fleet Maintenance Supervisor Fleet Services
City Of Plano
11.2022 - Current
- Provide expert advice and guidance to fleet customers on maintenance and repair services
- Coordinate vehicle maintenance schedules and ensure timely completion of services
- Manage fleet service records and documentation
- Assisted in managing the equipment and fleet maintenance operations of the city
- Manage a team of mechanics and technicians in the maintenance and repair of a diverse fleet of vehicles
- Purchases supplies and equipment for the office, creates purchase orders; reviews invoices for accuracy.
Fleet Maintenance Supervisor
City of Dallas
07.2021 - 11.2022
- Assisted in overseeing the maintenance and repair of city vehicles and equipment
- Supervised a team of technicians and service advisors
- Implemented cost-saving strategies to improve efficiency and reduce expenses
Supervisor Service Advisor
Mercedes-Benz/Fresno Lexus
03.2016 - 06.2021
- Led a team of service advisors in providing high-quality customer service
- Implemented training programs to enhance the skills and performance of team me
- Supervise service technicians and service staff
- Responded to customer complaints immediately by investigating and resolving reported matters.
Supervisor Service Advisors
Mckenna Audi
09.2013 - 02.2016
- Provided exceptional customer service and support to clients
- Supervise service technicians and service staff
- Developed strong relationships with customers to drive repeat business
Education
Some College -
Fresno Pacific University
Fresno, CAHigh School Diploma -
Sanger High School
Sanger, CA06.2010
Skills
- Regulatory Compliance
- Staff Development and Training
- Performance Management
- Report Preparation and Analysis
- Facilities Maintenance
- Microsoft Office
- Leadership
- Multitasking and Prioritization
- Customer Service Management
- Coaching and Mentoring
- Contracts and Vendor Agreements
- Office Equipment Management
Timeline
Fleet Maintenance Supervisor Fleet Services
City Of Plano
11.2022 - Current
Fleet Maintenance Supervisor
City of Dallas
07.2021 - 11.2022
Supervisor Service Advisor
Mercedes-Benz/Fresno Lexus
03.2016 - 06.2021
Supervisor Service Advisors
Mckenna Audi
09.2013 - 02.2016
Some College -
Fresno Pacific University
High School Diploma -
Sanger High School
Accomplishments
City of Plano 2023 Public Works Employee of The Year
City of Plano 2023 Public Works Outstanding Administrator
Certification
FEMA IS-2200:
BASIC EMERGENCY OPERATIONS CENTER FUNCTIONS
FEMA IS-907:
ACTIVE SHOOTER: WHAT YOU CAN DO
FEMA 1S-700.B:
AN INTRODUCTION TO THE NATIONAL INCIDENT MANAGEMENT
SYSTEM
FEMA IS-100.C:
INTRODUCTION TO INCIDENT COMMAND SYSTEM, ICS-100
FEMA IS-200.C:
BASIC INCIDENT COMMAND SYSTEM FOR INITIAL RESPONSE ICS-
200
FEMA IS-800.D: NATIONAL RESPONSE FRAMEWORK, AN INTRODUCTION
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