Alexander Rohlfing
Las Vegas
Summary
Dynamic professional with well-rounded skills, excelling in project management and relationship building. Enhanced project efficiency through strategic communication and collaboration, while maintaining meticulous documentation. Recognized for delivering high-quality results and fostering strong stakeholder engagement, ensuring alignment with business objectives.
Overview
18
18
years of professional experience
Work History
Project Specialist
Freedom Forever
03.2024 - 12.2024
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Coordination between internal and external stakeholders.
- Improved project efficiency by streamlining communication and collaboration among team members.
Solutions Manager
Freedom Forever
04.2023 - 12.2023
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Championed the adoption of industry best practices within the organization, elevating overall performance standards.
- Developed and implemented strategic plans for successful project completion, ensuring high-quality deliverables.
Project Specialist
Freedom Forever
10.2022 - 04.2023
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
Sales Concierge I
Freedom Forever
07.2022 - 10.2022
- Assisted B2B clients with sales support during live in-home presentations via phone, chat, text.
- Provided exceptional customer service to diverse clientele and expert guidance on the technical product.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Transaction Coordinator
Guild Mortgage
11.2020 - 04.2022
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
Mortgage Loan Processor
Village Capital & Investment
04.2020 - 11.2020
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
Documentation Supervisor
Tesla
06.2014 - 01.2019
- Promoted clear communication between departments by serving as a liaison for documentation-related inquiries and concerns.
- Evaluated performance metrics regularly, making data-driven decisions that improved overall efficiency within the Documentation Supervisor role.
- Management of a team of 10-20 individual contributors.
Mortgage Underwriter
Citi
02.2007 - 06.2014
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
Education
Arizona State University
Tempe, ArizonaSkills
- Documentation management
- Professional communication
- Project management
- Relationship building
- Detail-oriented
- Creative thinking
- Documentation and reporting
- Regulatory adherence
- Independent decision-making
- Quality assurance
Timeline
Project Specialist
Freedom Forever
03.2024 - 12.2024
Solutions Manager
Freedom Forever
04.2023 - 12.2023
Project Specialist
Freedom Forever
10.2022 - 04.2023
Sales Concierge I
Freedom Forever
07.2022 - 10.2022
Transaction Coordinator
Guild Mortgage
11.2020 - 04.2022
Mortgage Loan Processor
Village Capital & Investment
04.2020 - 11.2020
Documentation Supervisor
Tesla
06.2014 - 01.2019
Mortgage Underwriter
Citi
02.2007 - 06.2014
Arizona State University
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