Alexsandria Cano
Houston,TX
Summary
Client service professional with proven track record of providing personalized support and enhancing client satisfaction. Known for reliability and ability to adapt to changing needs, fostering collaborative team environment. Skilled in effective communication and problem-solving, contributing to seamless client experiences. Managing multiple tasks simultaneously while maintaining high standards of professionalism and efficiency. Notable for enhancing client experience through proactive communication and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Concierge
It's A Secret Med Spa
Houston, TX
11.2023 - Current
- Facilitate new/existing patient clearances by coordinating Good Faith Exams with Nurse Practitioners, obtaining signed consents, and updating guest intake forms.
- Educate new patients on membership benefits, available spa services, and promotional offers to enhance client engagement.
- Present financing options through Cherry and CareCredit, guiding patients through payment solutions to improve accessibility to treatments.
- Promote the spa’s rewards program, ensuring patients maximize benefits while driving customer loyalty and retention.
- Assist with patient preparation by administering numbing agents as needed for treatments.
- Drive retail sales by recommending and selling skincare products tailored to patient needs.
- Manage financial transactions, including handling cash, processing payments, and reconciling daily sales.
- Answer phone calls, schedule appointments, and create new patient profiles to maintain an organized and efficient booking system.
- Submit detailed inventory reports and reconcile discrepancies with purchasing to maintain optimal supply levels.
- Identify and address variances in product counts, collaborating with the purchasing team to resolve issues efficiently.
- Ensure proper stock management and organization to support seamless daily operations and prevent shortages.
Customer Service-Merchandiser
Crate And Barrel
Houston, TX
01.2021 - 06.2023
- Answered customer questions regarding store merchandise, department information and pricing.
- Enhanced product visibility through strategic placement and attractive displays, boosting sales.
- Oversaw end-of-season clearance events, effectively reducing excess inventory while maximizing profits.
- Responsible for fulfilling arrangements between receiving, processing and storing store merchandise according to purchase orders and store policy.
- Collaborated with store managers to optimize merchandise layouts, resulting in improved shopper experiences.
- Answered customer questions regarding store merchandise, department information, and pricing.
Substitute Teacher
Pasadena ISD
01.2020 - 01.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
Assistant Teacher
San Jacinto College Central Campus Child Care - Preschool
01.2019 - 01.2020
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Education
Associates of Arts - General Studies
San Jacinto College District
01.2020
High School Diploma -
Pasadena High School
06-2018
Skills
- Training Development
- Data Entry Expertise
- Sales and Upselling Knowledge
- Effective Relationship Building
- Effective Time Management
- Clear Communication Skills
- Client Support
- Conflict Management
- Effective Team Collaboration
- Diligent Work Ethic
Certification
- CPR certified - American Trauma Event Management
Timeline
Client Concierge
It's A Secret Med Spa
11.2023 - Current
Customer Service-Merchandiser
Crate And Barrel
01.2021 - 06.2023
Substitute Teacher
Pasadena ISD
01.2020 - 01.2021
Assistant Teacher
San Jacinto College Central Campus Child Care - Preschool
01.2019 - 01.2020
High School Diploma -
Pasadena High School
Associates of Arts - General Studies
San Jacinto College District