Carol Lewis
Galena,KS
Summary
Dedicated professional with a proven track record in client relations and appointment management. Known for enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Client Concierge
Parmele Disability Advocates
Springfield, MO
10.2023 - 01.2026
- Coordinated client appointments and managed scheduling, enhancing service flow and client satisfaction.
- Assisted clients with inquiries and service requests efficiently.
- Provided information about services, enhancing client understanding and satisfaction.
- Organized client records and documentation to streamline access for team members.
- Collaborated with team members to coordinate efforts, ensuring consistent and seamless client experiences.
- Addressed client feedback promptly and professionally, improving overall client experience.
- Scheduled appointments to optimize staff availability and enhance client experience.
- Provided support to other team members when needed during high volume periods.
- Answered incoming calls promptly and professionally, providing courteous service at all times.
- Utilized computer software programs such as Microsoft Office Suite to manage client accounts.
- Suggested enhancements to services or products based on client feedback, improving overall customer satisfaction.
- Maintained up-to-date records of all customer interactions and transactions.
- Developed an understanding of the company's products and services to effectively answer questions from customers.
- Stayed current on new product releases so that customers were informed of available options.
- Ensured compliance with federal regulations governing consumer protection laws.
- Performed administrative tasks including filing documents and data entry.
- Answered guest questions regarding local area, facilities and amenities.
- Maintained guest privacy and building reputation by keeping information confidential.
- Arranged special accommodations for guests to enhance visitor experiences.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Assembly Line Operator
Celtron
Galena, KS
03.2021 - 06.2023
- Inspected products for quality assurance to ensure compliance with standards.
- Inspected parts for defects, ensuring quality standards were met.
- Performed visual and mechanical quality verifications to meet customer specifications.
- Assembled components using hand tools and power tools to build products according to specifications.
- Used hand tools and power tools to complete assembly tasks effectively and efficiently.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Coordinated with team members to streamline workflow on production line, enhancing overall operational efficiency.
- Collaborated with other operators on the assembly line to meet daily goals for productivity and accuracy.
- Identified and resolved assembly and production issues, contributing to consistent quality and timely output.
- Monitored and managed inventory levels, reporting shortages to management to support uninterrupted production.
- Oversaw inventory levels to ensure materials were available for production. of materials to support production needs.
- Organized materials on racks and shelves based on a specified order to enhance accessibility.
- Monitored equipment performance and reported any malfunctions or issues to supervisors.
- Operated and maintained equipment in a clean and safe condition.
- Followed safety protocols and maintained a clean work environment daily.
- Adhered to safety protocols and procedures to prevent accidents or injuries.
- Assisted in training new operators on equipment and assembly procedures.
- Planned and laid out work to meet production and schedule requirements.
- Prepared products for quality tests and packaging by closely following directions.
- Maintained assembly and production equipment to meet operational goals.
- Assigned work tasks and established assembly procedures to enhance workflow.
- Utilized templates and read measurements to position parts and subassemblies.
- Used templates and drawings to complete products according to specifications.
- Provided assistance in producing wiring components or assemblies.
Sales Representative
Teleperformance
Joplin, Missouri
04.2016 - 03.2021
- Generated sales leads through cold calling and networking activities, expanding client base.
- Cultivated key customer relationships, resulting in increased sales.
- Customized sales techniques to effectively sell and upsell services to new and existing clients.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to enhance profit margins.
- Negotiated deals with clients to ensure mutually beneficial agreements. and handled complaints or objections.
- Engaged customers through effective communication and active listening.
- Listened to customer needs to identify and recommend best products and services.
- Explained product features and benefits to enhance customer understanding.
- Assisted in resolving customer inquiries and issues promptly.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Analyzed customer feedback to improve products and services.
- Collaborated with team members to improve service delivery processes.
- Identified opportunities for cross-selling additional products and services.
- Maintained accurate records of all sales and prospecting activities.
- Provided technical support for customers using the company's products or services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Researched competitors' products, prices, and sales techniques.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Provided feedback to management on customer preferences and market trends.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized security risks to properly handle situations.
- Assessed customer needs to tailor offerings, leading to improved profitability.
Car Hop
Sonic
Joplin, Missouri
05.2014 - 05.2016
- Delivered food and drinks promptly to ensure customer satisfaction and repeat business.
- Maintained cleanliness of service area and dining space to create a welcoming environment for customers.
- Operated point-of-sale system to enhance order processing and ensure accurate transactions.
- Assisted in training new carhops on service procedures.
- Collaborated with kitchen staff to ensure order accuracy.
- Provided friendly and prompt customer service to enhance experience.
- Handled cash transactions and processed payments accurately.
- Monitored inventory levels of supplies and reported shortages.
- Verified orders and bagged items for easy transport.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Communicated effectively with co-workers regarding order status or customer requests.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Greeted and welcomed customers as they arrived at the drive-in window.
- Operated cash register accurately and efficiently to process customer payments.
- Took orders, prepared foods and processed payments in full-service establishment.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Resolved customer complaints quickly and professionally, enhancing overall dining experience.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Completed orders by making specialty shakes and ice cream desserts.
- Restocked supplies such as cups, napkins, and straws during shifts to maintain service efficiency. such as cups, napkins, straws, condiments. throughout shift.
- Reported issues with customers and orders to supervisors.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Ensured that all products were prepared in accordance with established recipes while meeting quality standards set forth by management team.
- Resolved customer concerns promptly to enhance satisfaction and foster brand loyalty.
- Answered product and order questions accurately and professionally.
- Kept customer and food preparation areas clean and well-organized.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Adhered to company policies regarding dress code, attendance requirements, break times.
- Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
- Utilized upselling techniques to increase order value and promote specials.
- Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
- Processed payments, handling cash and credit transactions with precision.
- Collaborated with team members to streamline service and reduce wait times.
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Took customer orders accurately and efficiently using a handheld device.
- Kept abreast of menu changes and promotional items to accurately inform customers.
- Maintained cleanliness and organization in the work area, ensuring a hygienic environment.
- Maintained a safe environment by following health and safety guidelines.
- Provided menu recommendations and answered customer inquiries with knowledge.
- Offered condiments, utensils, and napkins as part of the service.
- Conducted routine checks around the parking lot for cleanliness and safety.
- Engaged customers in friendly conversations while taking orders to create a welcoming atmosphere.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Informed kitchen staff of supply shortages and special orders to facilitate timely preparation.
- Brewed and served coffee and tea with preferred add-ins.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Education
GED -
Adult Education And Literacy
Joplin, MO05-2014
Skills
- Client relations
- Customer relationship management
- Outstanding customer service
- Appointment management
- Calendar management
- Records maintenance
- Data entry proficiency
- Accurate record keeping
- Regulatory compliance
- Service optimization
- Conflict resolution
- Problem solving
- Strong interpersonal skills
- Effective communication
- Exceptional communication
- Verbal and written communication
- Active listening
- Time management
- Advanced time management
- Excellent multitasking
- Tech-Savvy
- Sales experience
- Upselling proficiency
- Polite telephone etiquette
- Phone etiquette
- Maintaining composure
- Team collaboration
- Safety procedures
- Strong empathy
- Attention to detail
- Service optimization
- Problem-solving
- Outstanding customer service
Timeline
Client Concierge
Parmele Disability Advocates
10.2023 - 01.2026
Assembly Line Operator
Celtron
03.2021 - 06.2023
Sales Representative
Teleperformance
04.2016 - 03.2021
Car Hop
Sonic
05.2014 - 05.2016
GED -
Adult Education And Literacy