Bridgette Fairbanks
Colorado Springs,CO
Summary
Dynamic Family Help Specialist at Focus on the Family, skilled in client relations and data entry. Proven ability to navigate complex emotional situations while maintaining legal and ethical standards. Recognized for enhancing operational efficiency through effective communication and meticulous account management. Committed to delivering quality results in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Client Concierge
Delta Crown Extension Studio
Colorado Springs, CO
02.2026 - Current
- Streamlined appointment management processes using industry-specific scheduling software for improved accuracy.
- Delivered exceptional client experiences through professional greeting, clear communication, and seamless appointment scheduling while supporting stylists with preparation and operational needs.
Family Help Specialist
Focus on the Family
Colorado Springs, Colorado
04.2023 - 09.2026
- Communicates in complex emotional situations, accountable for legal & ethical boundaries in response
- Manages account information, merges, and verifies information
- Adds appropriate codes to accounts, communication records, coupled with complex research work
- Processes resource, subscription, and event requests in both primary and second party accounts
- Processes donations and designates appropriately, including honorariums, memorials, matching gifts, and associated giving
- Edits transactions when appropriate, coupled with discernment and extensive research as needed
- Attended meetings to record new directives and information, offering insights and suggestions to improve procedures
Receptionist
Grace Dental
Colorado Springs, CO
06.2020 - 06.2021
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Childcare Provider
Self Employed
Colorado Springs, CO
01.2013 - 07.2020
- Organized activities such as games, arts and crafts, music, outdoor play
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities
- Developed age-appropriate activities to engage children and foster learning
- Maintained effective schedule balance between rest periods, active play and instruction
- Enforced rules and managed behavior through developmentally appropriate discipline
Education
Career Development Course
FUEL
Focus On The Family03-2025
Associate of Arts - Biblical Studies
Calvary Chapel Bible College
Murrieta, CA02-2022
Some College (No Degree) - Early Childhood Education
Pikes Peak Community College
Colorado Springs, CO2020
Skills
- Customer/Client relations
- Professional demeanor
- Office administration
- Administrative support
- Documentation management
- Verbal and written communication
- Organization skills
- Data Entry
- Telephone etiquette
- Office organization
Timeline
Client Concierge
Delta Crown Extension Studio
02.2026 - Current
Family Help Specialist
Focus on the Family
04.2023 - 09.2026
Receptionist
Grace Dental
06.2020 - 06.2021
Childcare Provider
Self Employed
01.2013 - 07.2020
Career Development Course
FUEL
Associate of Arts - Biblical Studies
Calvary Chapel Bible College
Some College (No Degree) - Early Childhood Education
Pikes Peak Community College