Alexsas McBride
Lebanon,OR
Summary
Proven leader in operational efficiency and strategic planning, I significantly enhanced productivity and customer satisfaction at Sharis Management Corporation. Expert in operations oversight and adept at fostering team collaboration, my approach led to substantial cost savings and operational excellence. Skilled in both strategic execution and mentoring, I drive organizational growth through innovation and effective team management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Director of Operations
Regional Sharis Management Corporation
Oregon
12.2022 - 10.2024
- Supervised departmental functions, achieving efficient operational flow.
- Monitored budget and utilized operational resources.
- Supervised everyday manufacturing operations ensuring alignment with company objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Provided constructive feedback and guidance to ensure continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Established and monitored quality assurance standards to achieve operational excellence.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Managed incoming calls 24-hours a day, along with 20-30 emails and multiple text messages.
- Key-holder for the State of Oregon Lottery for 21 locations.
Senior General Manager
Sharis Management Corporation
Lebanon, NE
12.2021 - 12.2022
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
- Spearheaded change management efforts during organizational restructuring, minimizing disruption to operations while successfully integrating new processes and systems into daily workflows.
- Mentored and developed high-performing teams of approximately 25-30 employees, through effective coaching, feedback, and performance management.
- Key holder for State of Oregon Lottery
Server/Shift Leader
Sharis Management Corporation
Lebanon Oregon
01.2008 - 12.2021
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Recruited and trained 1-2 new waitstaff personnel at a time, providing rapid onboarding processes to integrate additional team members quickly.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Did Not Graduate - Biology
Linn-Benton Community College
Albany, OR2016
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Business management
- Leadership training
- Schedule oversight
Timeline
Director of Operations
Regional Sharis Management Corporation
12.2022 - 10.2024
Senior General Manager
Sharis Management Corporation
12.2021 - 12.2022
Server/Shift Leader
Sharis Management Corporation
01.2008 - 12.2021
Did Not Graduate - Biology
Linn-Benton Community College