Alexsys Severin
Malta,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
Certifications
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Teacher Assistant
KID'S COUNTRY LEARNING CENTER
Bonney Lake, WA
03.2018 - 08.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored students on field trips by overseeing various tasks, including roll call and group movement to keep youths safe in public settings.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
Food Service Aid
Rainier State School
Buckley , WA
11.2015 - 03.2016
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering closely to health regulations and organizational standards.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Warehouse Laborer
Staffmark
04.2015 - 06.2015
- Wrapped pallets in shrink wrap prior to loading.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Loaded, unloaded and moved material to and from storage and production areas.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Receptionist
Salvation Army
Moses Lake, WA
01.2012 - 06.2012
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
Certification in Medical Billing and Coding -
University of Phoenix-Online Campus
10.2019 - Current
High School Diploma - undefined
Ephrata High School
01.2007 - 01.2011
Skills
Customer and client relations
Certification
Word (10+ years)
Timeline
Certification in Medical Billing and Coding -
University of Phoenix-Online Campus
10.2019 - Current
Teacher Assistant
KID'S COUNTRY LEARNING CENTER
03.2018 - 08.2018
Food Service Aid
Rainier State School
11.2015 - 03.2016
Warehouse Laborer
Staffmark
04.2015 - 06.2015
Receptionist
Salvation Army
01.2012 - 06.2012
High School Diploma - undefined
Ephrata High School
01.2007 - 01.2011
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