Alexsys Severin
Malta,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
West Marine
06.2022 - 11.2023
- Handled customer account billing and transaction inquiries via phone, email, and chat communication
- Provided detailed accounts of customer calls, emails, and chats in Salesforce to document history of customer interactions
- Resolved an average of 250 inquiries per week exceeding weekly targets by 25%
- Diffused customer issues via phone, email, and chat communication by asking probing questions to identify expressed and unexpressed concerns
- Identified and documented isolated customer experiences and escalated important issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Special Needs Child Caregiver
Self-employeed
01.2016 - 06.2022
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Collaborated with multidisciplinary teams to create appropriate educational goals for each child, ensuring academic progress.
- Supported families in developing individualized care plans to address the specific needs of each child.
- Managed medical appointments and administered prescribed medications accurately, ensuring optimal health outcomes for the children under my care.
- Organized structured routines for daily activities, creating a sense of predictability and stability for the children.
- Maintained accurate records of each child''s progress and shared updates with parents regularly, ensuring transparency and collaboration in the caregiving process.
Education
Bachelor of Science - Education
Full Sail University
Winter Park, FL06-2026
Skills
- 50 WPM Typing Speed
- Decoding Customer Conversations
- Microsoft Office Suite
- Multi-tasking Competing Requests
- Spot Spelling and Grammar Errors
- Problem Resolution
- Fluency in English
- Excellent Time Management
- Detail-Oriented
- Tech Savvy
Timeline
Customer Service Representative
West Marine
06.2022 - 11.2023
Special Needs Child Caregiver
Self-employeed
01.2016 - 06.2022
Bachelor of Science - Education
Full Sail University
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