ShaDavia Moore
Alberta,AL
Summary
Motivated team player with positive attitude to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Community Council
04.2021 - 06.2023
- Consulted 80+ inbound calls daily, with First Call Resolution and Customer Satisfaction.
- Presented product insight to strengthen relations between customers in resolving inquiries.
- Provided timely, courteous and knowledgeable responses to information requests.
- Documented conversations with customers to track requests, problems and solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Collection Agent
AT&T Teleperformance
11.2019 - 03.2021
- Consistently met or exceeded monthly goals of $5,000+ through interpersonal skills.
- Located and monitored overdue accounts using billing system to begin collections process.
- Received payment and posted to appropriate customer accounts.
- Utilized skip tracing resources to complete background checks and loan documents.
Event Coordinator Specialist
Advantage Solutions LLC
01.2017 - 10.2019
- Maintained close communication with clients to mitigate service issues.
- Assessed event success and identified improvement areas through client feedback.
- Recommended money-saving strategies for events to bring costs within budget.
- Oversaw event logistics, venue scheduling and accommodations.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
Education
High school diploma -
Trinity High School
Euless, TX05.2011
Skills
- Verbal and Written Communication
- Documentation and Recordkeeping
- Customer Service
- Data Entry
- Creative Problem Solving
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- CRM Software
- 50 wpm Typing Speed
- Microsoft Office Expertise
- Active Listening
Timeline
Customer Service Representative
Community Council
04.2021 - 06.2023
Collection Agent
AT&T Teleperformance
11.2019 - 03.2021
Event Coordinator Specialist
Advantage Solutions LLC
01.2017 - 10.2019
High school diploma -
Trinity High School