Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Angel Brown

Cumming,GA

Summary

Multifaceted customer service expert with 4+ years of sales, improving , and creating safe environments for customers. Expert in solving customer concerns, proving quick and efficient solutions, communication, and building lasting relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
11.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Style Consultant

Target
06.2020 - 11.2024
  • Greet customers and assist them on the sales floor or fitting room.
  • Answer phone calls when customers call the store about specific items while letting them know that is in stock.
  • Organized sales floor.
  • Restock sales floor
  • Markdown items
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Developed wardrobes for over 50 customers to promote public image and self-confidence.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked with loss prevention in monitoring shopper behavior.
  • Cross-trained and provided backup support for organizational leadership.
  • Tracked sales and service activities and prepared daily reports for management review and analysis

Team Member

Chick-fil-A
08.2019 - 05.2020
  • Greeted customers
  • Taking orders
  • Cashiering
  • Prepared food
  • Restocked food items.
  • Cleaned / organized work space.
  • Assisted with inventory counts and stocking of merchandise.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Managed over 50 customer orders per

Seasonal Fulfillment Team Member

Target
10.2018 - 01.2019
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Kept work areas neat, clean and free from debris.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Managed over 60 customer orders per day.

Education

No Degree - Cosmetology

Empire Beauty School
Lawrenceville, GA
12.2019

High School Diploma -

George Washington Carver High School
Birmingham, AL
05.2018

Skills

  • Customer Service
  • Microsoft Office
  • 50 WPM Typing Speed
  • Customer Data Confidentiality
  • Critical Thinking
  • Active Listening
  • Problem-Solving Ability
  • Excellent Written And Verbal Communication
  • Telephone Management
  • Efficient And Detail-Oriented
  • Computer Proficiency
  • Microsoft Word
  • Microsoft Excel
  • Office Equipment Proficiency
  • Retail Sales Customer Service
  • Data entry
  • Call center experience
  • Complaint handling
  • Professional telephone demeanor
  • Follow-up skills
  • Appointment scheduling

Timeline

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
11.2024 - 08.2025

Style Consultant

Target
06.2020 - 11.2024

Team Member

Chick-fil-A
08.2019 - 05.2020

Seasonal Fulfillment Team Member

Target
10.2018 - 01.2019

No Degree - Cosmetology

Empire Beauty School

High School Diploma -

George Washington Carver High School

Similar Profiles

CREATE PROFILE
Angel Brown