Alexus Alford
Kew Gardens,NY
Summary
Detail-oriented professional with a background in healthcare management and certified training as a Loan Signing Agent through the National Notary Association. Skilled in handling complex documents, ensuring accuracy, and providing exceptional client service. Known for clear communication, confidentiality, and a people-first approach in fast-paced, compliance-driven environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Notary & Loan Signing Agent
Alexia Signature Solutions
03.2025 - Current
- Completed certification through the National Notary Association
- Preparing and organizing documents for real estate and legal signings
- Building strong client relationships with attention to confidentiality and professionalism
- Promoting services to local title companies, realtors, and individuals
Senior Clinical Care Coordinator
Optum, UnitedHealth Group
08.2021 - 12.2024
- Supported clinical staff with scheduling, patient communication, and records management.
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Developed a training manual, reducing staff onboarding time by 35%.
- Managed patient check-ins and ensured accurate EMR/EHR data entry.
Office Manager
My Best Self LLC
02.2017 - 06.2021
- Collaborated with teams to improve operations and communication.
- Reviewed insurance claims for accuracy in dates, descriptions, and payments.
- Optimized provider schedules, improving patient flow and reducing missed appointments by 20%.
- Scheduled appointments and sent reminders, enhancing patient engagement and recruitment.
- Coordinated successful mental health awareness events, engaging 200+ community members.
Education
Bachelor of Science - Psychology
Mercy University
Dobbs Ferry, NY05-2019
Skills
- Data analysis and reporting
- Strategic leadership
- Client & Vendor Relations
- Licensed notary professional
- Legal document handling
- Strong administrative proficiency
Certification
- New York Notary Public, Commission #01AL0035061 (Expires 03/2029)
- Loan Signing Agent Certification, National Notary Association, Completed 03/2025
Timeline
Independent Notary & Loan Signing Agent
Alexia Signature Solutions
03.2025 - Current
Senior Clinical Care Coordinator
Optum, UnitedHealth Group
08.2021 - 12.2024
Office Manager
My Best Self LLC
02.2017 - 06.2021
Bachelor of Science - Psychology
Mercy University
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