LeAundra Coyle

• Meeting with borrowers to explain documents and obtain signatures.
• Verifying borrower's identity and ensuring that all parties are legally authorized to sign documents.
• Collecting any necessary fees or payments and disbursing them as required.
• Following established procedures for handling and storing confidential information.
• Maintaining accurate records of all transactions and ensuring compliance with applicable laws and regulations.
• Communicating effectively with all parties involved in the transaction, including lenders, title companies, real estate agents, and borrowers.
• Checked documents and identified credentials for all parties.
• Administered oath to document signers to obtain affirmation of truth.
• Maintained a comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.

• Take 70-140 inbound calls daily from cardholders with inquiries on accounts as well as address customers' concerns and inquiries related to bank card transactions, fraud detection, and prevention.

• Preformed any necessary maintenance such as activation of card(s), credit limit increases/decreases, address changes, name changes, and adding/removing authorized users

• Analyze daily reports and investigate any suspicious or unauthorized bank card transactions to determine if fraudulent and take appropriate steps to block the transaction, recover lost funds, and prevent further losses.

• Communicated regularly with management regarding fraud-related issues and provided recommendations for improvements to fraud prevention and detection processes.

• Served as ongoing process support as well as other duties as assigned

• Maintain positive relationships with vendors and respond to any inquiries or concerns they may have via email, chat or phone
• Ensure that all purchase orders are entered accurately and in a timely manner
• Work with procurement team to ensure that orders are received on time and any issues are addressed promptly
• Process vendor invoices and ensure that they are paid on time
• Maintain accurate records of vendor transactions and communicate any discrepancies to appropriate parties
• Collaborate with other departments to identify and implement process improvements
• Participate in vendor meetings and provide feedback to improve vendor performance

• Successfully collected on past due unsecured credit card accounts in all stages of delinquency, achieving a 95% collection rate while adhering to all government Navy Federal rules and regulations. This resulted in a $1.5 million increase in revenue for the year.
• Used innovative strategies to resolve delinquent accounts, resulting in a reduction of past due accounts by 20%, saving an estimated $500,000 in bad debt expenses.
• Instituted standard procedures to ensure prompt, accurate resolution of disputes and complaints, leading to a 15% decrease in customer service inquiries and a corresponding decrease in costs of $250,000 in the first year.
• Maintains current knowledge of federal, state, and local consumer protection regulations and legislation such as the Fair Debt Collection Practices Act and the FairCredit Reporting Act.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.