Alexus Andrews
Brandon,Mississippi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Solutions Representative
KLLM Transportation Services
Jackson,ms
03.2022 - Current
- Handle customer complaints
- Provide appropriate solutions and alternatives within time limits
- file documents
- Improve customer communications
Tester
Trustcare Medical
Clinton, MS
08.2021 - 02.2022
- test for covid, strep ,flu
- transfer patient results
Appointment Scheduler
Baptist Medical Center
Jackson, MS
04.2021 - 07.2021
- Organize patient appointments
- Schedule procedures
- Coordinates office visits according to patient and physician and patient availability .
Customer Service Representative
Southern Research Group
Jackson, MS
10.2020 - 04.2021
- Making Reservations
- Answering inbound calls
- Monitor casino policies
Sales Associate
JCPenney
Flowood, MS
05.2019 - 03.2020
- Processed returned items in accordance with store policies
- Assist customers find specific products,answered questions and offered advice
- Assist with purchases, locating items and signing up for programs
- Drives sales through engagement of customers
- Sharing product knowledge
Cashier
Izzos Illegal Burrito Restaurant
Flowood, MS
02.2017 - 05.2018
- Communicate with customers
- Assist customers as needed
- Processing payments to streamline sales process
Education
Bachelor of Science - Bachelors of Health Administration
Jackson State University
Jackson, MS05.2026
High School Diploma -
Brandon High School
Brandon, MS05.2020
Skills
- Customer Relationship Management
- Effective Multitasking
- Oracle CRM
- Regulatory Compliance
- Organization
- Communication skills
- Teamwork
- Problem Solving
Timeline
Customer Solutions Representative
KLLM Transportation Services
03.2022 - Current
Tester
Trustcare Medical
08.2021 - 02.2022
Appointment Scheduler
Baptist Medical Center
04.2021 - 07.2021
Customer Service Representative
Southern Research Group
10.2020 - 04.2021
Sales Associate
JCPenney
05.2019 - 03.2020
Cashier
Izzos Illegal Burrito Restaurant
02.2017 - 05.2018
Bachelor of Science - Bachelors of Health Administration
Jackson State University
High School Diploma -
Brandon High School