Sean Newell
St. George,UT
Summary
Nearly three years of experience in customer solutions, focusing on enhancing customer engagement while tempering expectations. Strong attention to detail and effective communication skills across various channels, including in-person, phone, and email interactions. Additionally capable of visualizing data for different segments.
Overview
4
4
years of professional experience
Work History
Customer Solutions Representative
Synthomer
Beachwood, Ohio
05.2023 - Current
- Input and monitor customer orders to guarantee timely delivery for requested dates
- Create a daily sales report from S4 outlining orders by plant, and coordinate with plants to send a secondary report on orders that can be confirmed and orders that will need to be modified.
- Established new team to align pricing and sales strategies
- Cultivate relationships with existing and new accounts to enhance current business as well as new product sales
- Serve as a liaison between the plant and the customer to guarantee effective communication of changes
- Monitor the monthly fulfillment of orders as per the request date and the promised date
- Documented customer interactions and feedback for continuous improvement.
Data Entry Specialist
Mazzella Companies
Berea, Ohio
07.2022 - 03.2023
- Extracted, organized, and showcased data from over nine separate commercial segments to indicate regions and segments exhibiting high and low performance
- Deliver daily reports during strategic meetings to highlight strengths and address weaknesses in company sales patterns
- Contributed to development of new consumer price quoting software in Netsuite, reducing average sales quote duration from over 10 minutes to under 5 minutes
- Utilized spreadsheet software to evaluate and control extensive data sets.
Education
Bachelor of Science - Supply Chain & Marketing Double Major
John Carroll University
University Heights, Cleveland08-2022
Skills
- Customer relationship management
- Customer order management
- Data analysis
- Order fulfillment tracking
- Cross-department communication
- Process improvement
Timeline
Customer Solutions Representative
Synthomer
05.2023 - Current
Data Entry Specialist
Mazzella Companies
07.2022 - 03.2023
Bachelor of Science - Supply Chain & Marketing Double Major
John Carroll University