Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexus Armstrong

Lanett,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Night Shift Manager

Waffle House
Atlanta, GA
10.2019 - 12.2021
  • Prepared materials for following shift.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Ran nightly reports closing out various accounts and detailing daily activities.

Manager

Pizza Hut
Valley, AL
01.2019 - 12.2021
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Sales Associate

Metro PCS
Atlanta, GA
02.2016 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Associate of Science - Medical Insurance Billing

Ultimate Medical Academy - Clearwater
Clearwater, FL
10.2022

High School Diploma -

Alonzo A. Crim
Atlanta, GA
05.2015

Skills

  • Scheduling and Coordinating
  • Knowledge Base
  • Rewards Programs
  • Technical Proficiency
  • Employee Coaching and Motivation
  • Customer Inquiries
  • People Management

Timeline

Night Shift Manager

Waffle House
10.2019 - 12.2021

Manager

Pizza Hut
01.2019 - 12.2021

Sales Associate

Metro PCS
02.2016 - 01.2019

Associate of Science - Medical Insurance Billing

Ultimate Medical Academy - Clearwater

High School Diploma -

Alonzo A. Crim

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Alexus Armstrong