Alexus Armstrong
Lanett,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Night Shift Manager
Waffle House
Atlanta, GA
10.2019 - 12.2021
- Prepared materials for following shift.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Exercised composure under pressure and in escalated customer service scenarios.
- Ran nightly reports closing out various accounts and detailing daily activities.
Manager
Pizza Hut
Valley, AL
01.2019 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Sales Associate
Metro PCS
Atlanta, GA
02.2016 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL10.2022
High School Diploma -
Alonzo A. Crim
Atlanta, GA05.2015
Skills
- Scheduling and Coordinating
- Knowledge Base
- Rewards Programs
- Technical Proficiency
- Employee Coaching and Motivation
- Customer Inquiries
- People Management
Timeline
Night Shift Manager
Waffle House
10.2019 - 12.2021
Manager
Pizza Hut
01.2019 - 12.2021
Sales Associate
Metro PCS
02.2016 - 01.2019
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
High School Diploma -
Alonzo A. Crim
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