Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexus Bowers

6425 Independence Place Drive Apt 122 Fayetteville,NC

Summary

I am efficient in and out of the work place. Proving to guarantee results while remaining professional at all times. Creating a positive record at Amazon, and all aspects of my professional abilities. Continuing to excel in training and problem-solving. Pushing to be collaborative with my associates, while learning to enhance team performance and productivity. Recognized for exceptional leadership and relationship-building skills, significantly improving learning outcomes and operational efficiency.

Overview

2
2
years of professional experience

Work History

Learning Ambassador

Amazon
08.2024 - Current
  • Recognized teaching styles based from perspectives of peers and supervisors to create continuous growth as a trainer.
  • Being available to provide guidance and support throughout my associates first time in their process path or critical role.
  • Implemented teaching methods, resulting in an increase of knowledge and understanding of what is being taught.
  • Always creating a positive learning environment by establishing clear expectations and strong communication with associates and leadership.
  • Continuously pushing associates to take charge of their learning paths and make the best out of everything coming their way.
  • Establishing and maintaining positive relationships with everyone in the site.

Inbound Problem Solver

Amazon
07.2024 - Current


  • Trained in multiple areas of problem solve, such as: Dock, Outbound, RPND, Pallet Receive, Damaged items, Inbound Sort, and most recently ATAC.
  • Recognized for understanding trends throughout the areas of problem solve, collaborating with my co-workers to develop usable strategies for ongoing concerns.
  • Using all problem-solving techniques that I have learned and will continue to learn, to address unique vendor concerns, often finding creative solutions that exceeded expectations.
  • Actively participating in available training programs focused on my process path of problem-solving skills and staying current with permissions and growth of our site.
  • Thoroughly researching all aspects of the packages before being sent off to its designated location.
  • Proposing solutions, ensuring accuracy in the information provided to my colleagues and trainees.
  • Maintaining a great work ethic to be recognized by management for exceptional performance in maintaining high levels of customer satisfaction while meeting or exceeding productivity rates and safety at all times.
  • Supporting new problem solvers during their training process by sharing insights from personal experiences as an Inbound Problem Solver.
  • Ensure that each problem is properly defined to prioritize and create a healthy flow.

Receive Dock

Amazon
07.2024 - 07.2024
  • Maintained a clean and organized receiving area, for bettered workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Unloaded boxes and pallets using safe processes and protective equipment.
  • Helped train new employees on receiving and how to improve our overall team performance.
  • Stickered, scanned and secured packages in its designated areas.

Patient Access Representative

CFV Hoke Primary Care
08.2022 - 11.2022
  • Maintained compliance with HIPAA regulations, confidentiality of sensitive patient information during all interactions.
  • Remained calm while dealing with difficult situations.
  • Learned to stay updated on changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and solutions where applicable.
  • Contributed to a positive work environment by building strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced the overall patient experience with empathetic communication and detailed explanations of insurance benefits and coverage.
  • implemented efficient data collection methods and reducing wait times.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.

Education

Bachelor of Science - Criminal Justice

Fayetteville State University
Fayetteville, NC
05-2026

Skills

  • Collaborative learning
  • Training facilitation
  • Educational technology
  • Online learning platforms
  • Group and individual instruction
  • Collaboration
  • Performance monitoring
  • Relationship builder
  • Scheduling
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team Leadership
  • Product Knowledge
  • Professionalism
  • Strategic Planning
  • Time management abilities
  • Serve customers
  • Patient confidentiality
  • Call center experience
  • Data entry proficiency
  • EMR
  • Patient check-in
  • Receiving support
  • Problem-solving skills

Timeline

Learning Ambassador

Amazon
08.2024 - Current

Inbound Problem Solver

Amazon
07.2024 - Current

Receive Dock

Amazon
07.2024 - 07.2024

Patient Access Representative

CFV Hoke Primary Care
08.2022 - 11.2022

Bachelor of Science - Criminal Justice

Fayetteville State University

Similar Profiles

CREATE PROFILE
Alexus Bowers