Alexus Bowers
6425 Independence Place Drive Apt 122 Fayetteville,NC
Summary
I am efficient in and out of the work place. Proving to guarantee results while remaining professional at all times. Creating a positive record at Amazon, and all aspects of my professional abilities. Continuing to excel in training and problem-solving. Pushing to be collaborative with my associates, while learning to enhance team performance and productivity. Recognized for exceptional leadership and relationship-building skills, significantly improving learning outcomes and operational efficiency.
Overview
2
2
years of professional experience
Work History
Learning Ambassador
Amazon
6309 Bragg Blvd Fayetteville NC 28303
08.2024 - Current
- Recognized teaching styles based from perspectives of peers and supervisors to create continuous growth as a trainer.
- Being available to provide guidance and support throughout my associates first time in their process path or critical role.
- Implemented teaching methods, resulting in an increase of knowledge and understanding of what is being taught.
- Always creating a positive learning environment by establishing clear expectations and strong communication with associates and leadership.
- Continuously pushing associates to take charge of their learning paths and make the best out of everything coming their way.
- Establishing and maintaining positive relationships with everyone in the site.
Inbound Problem Solver
Amazon
6309 Bragg Blvd Fayetteville NC 28303
07.2024 - Current
- Trained in multiple areas of problem solve, such as: Dock, Outbound, RPND, Pallet Receive, Damaged items, Inbound Sort, and most recently ATAC.
- Recognized for understanding trends throughout the areas of problem solve, collaborating with my co-workers to develop usable strategies for ongoing concerns.
- Using all problem-solving techniques that I have learned and will continue to learn, to address unique vendor concerns, often finding creative solutions that exceeded expectations.
- Actively participating in available training programs focused on my process path of problem-solving skills and staying current with permissions and growth of our site.
- Thoroughly researching all aspects of the packages before being sent off to its designated location.
- Proposing solutions, ensuring accuracy in the information provided to my colleagues and trainees.
- Maintaining a great work ethic to be recognized by management for exceptional performance in maintaining high levels of customer satisfaction while meeting or exceeding productivity rates and safety at all times.
- Supporting new problem solvers during their training process by sharing insights from personal experiences as an Inbound Problem Solver.
- Ensure that each problem is properly defined to prioritize and create a healthy flow.
Receive Dock
Amazon
6309 Bragg Blvd Fayetteville NC 28303
07.2024 - 07.2024
- Maintained a clean and organized receiving area, for bettered workflow and productivity.
- Kept work areas clean, safe, and organized.
- Unloaded boxes and pallets using safe processes and protective equipment.
- Helped train new employees on receiving and how to improve our overall team performance.
- Stickered, scanned and secured packages in its designated areas.
Patient Access Representative
CFV Hoke Primary Care
300 Medical Pavilion Dr Raeford NC 28376
08.2022 - 11.2022
- Maintained compliance with HIPAA regulations, confidentiality of sensitive patient information during all interactions.
- Remained calm while dealing with difficult situations.
- Learned to stay updated on changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and solutions where applicable.
- Contributed to a positive work environment by building strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced the overall patient experience with empathetic communication and detailed explanations of insurance benefits and coverage.
- implemented efficient data collection methods and reducing wait times.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Education
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC05-2026
Skills
- Collaborative learning
- Training facilitation
- Educational technology
- Online learning platforms
- Group and individual instruction
- Collaboration
- Performance monitoring
- Relationship builder
- Scheduling
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Product Knowledge
- Professionalism
- Strategic Planning
- Time management abilities
- Serve customers
- Patient confidentiality
- Call center experience
- Data entry proficiency
- EMR
- Patient check-in
- Receiving support
- Problem-solving skills
Timeline
Learning Ambassador
Amazon
08.2024 - Current
Inbound Problem Solver
Amazon
07.2024 - Current
Receive Dock
Amazon
07.2024 - 07.2024
Patient Access Representative
CFV Hoke Primary Care
08.2022 - 11.2022
Bachelor of Science - Criminal Justice
Fayetteville State University