Alexus DeRose
Layton,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dutch Bros
Layton, UT
10.2020 - 12.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Canyon Heights HIgh School
Kaysville, UT05-2020
Skills
- Performance assessments
- Health and safety compliance
- Employee management
- Customer service
- Policies and procedures implementation
Timeline
Assistant Manager
Dutch Bros
10.2020 - 12.2024
High School Diploma -
Canyon Heights HIgh School