Lacey Vance
O'Reilly Auto Parts
Turner,OR
12
years of professional experience
Dynamic assistant manager with a proven record in customer service, team leadership, and conflict resolution. Achieved high customer satisfaction and efficient operations through strategic planning and staff mentoring.
Work History
Assistant Manager
8 Years- Supervised daily operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Developed and implemented inventory management strategies to optimize stock levels.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
- Fostered a collaborative team environment, improving employee engagement and performance.
- Managed scheduling and staffing, ensuring adequate coverage during peak hours.
- Resolved customer issues promptly, enhancing overall shopping experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Caregiver
2 Years 8 Months- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Trained new staff on caregiving protocols and best practices for resident care.
- Monitored health conditions and reported changes to nursing staff promptly.
- Maintained accurate documentation of resident care and progress notes regularly.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Education
GED
Skills
Customer service
Financial oversight
Team leadership
Decision-making
Time management
Client relations
Team inspiration
Team oversight
Task delegation
Staff management
Workload management
Conflict resolution
Retail operations
Shift planning
Talent acquisition
CRM systems
Store management
Staff development
Sales growth
Policy enforcement
Onboarding
Performance assessments
Performance reviews
Schedule oversight
Schedule management
Staff oversight
Staff coaching
Recruitment and hiring
Inventory management
Regulatory adherence
Employee engagement
Orienting and training
Closing management
Customer satisfaction
Team collaboration
Problem resolution
Multitasking skills
Organizational skills
Task juggling
Timeline
Assistant Manager
O'Reilly Auto Parts
08.2018 - CurrentRead More
Caregiver
Lancaster Village
04.2014 - 12.2016Read More
Chemeketa Community College
GED
Read More