Alexus Edwards
Waukegan
Summary
Accomplished Security Officer with a proven track record at Allied Universal Security Services, adept in incident reporting and fostering superior customer service. Skilled in CCTV surveillance and conflict de-escalation, I significantly enhanced security measures and customer satisfaction. Demonstrates exceptional problem-solving abilities and relationship management, ensuring a safe and welcoming environment for all.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
09.2022 - 07.2023
- Investigated security incidents to identify root causes and prevent future occurrences.
- Utilized incident management software, tracking incidents and improving response efficiency.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Enova International
01.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Floor Associate
Jewels Osco
01.2018 - 11.2019
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Cashier Floor Supervisor
Six Flags Great American
01.2016 - 11.2017
- Monitored cash drawers for accuracy and addressed discrepancies promptly.
- Oversaw cashier staff, providing guidance and support during busy periods.
- Ensured cleanliness and organization of cashier area for pleasant shopping experience.
- Assisted with inventory checks and restocking of front-end merchandise.
Education
Brookside Waukegan High School
Waukegan, IL06.2017
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Document management
- Customer service and communication skills
- Retail sales customer service
- Call center customer service
- Inbound customer service
- Problem-solving
- Cash handling
- Customer engagement
- Reliability and punctuality
- Store opening and closing
Timeline
Security Officer
Allied Universal Security Services
09.2022 - 07.2023
Customer Service Representative
Enova International
01.2020 - 09.2021
Floor Associate
Jewels Osco
01.2018 - 11.2019
Cashier Floor Supervisor
Six Flags Great American
01.2016 - 11.2017
Brookside Waukegan High School