Alexus Etheredge
Pearland,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist .
Overview
4
4
years of professional experience
Work History
Office Admin
Besser Roof Renovations
07.2024 - Current
- Maintained strict confidentiality of sensitive information while handling a wide range of administrative tasks for the executive office.
- Streamlined office operations by implementing new filing systems and optimizing administrative processes.
- Streamlined office operations for increased efficiency, handling daily administrative tasks such as filing, data entry, and answering calls, with insurance company's.
Manager
Center Court Pizza & Brew
03.2021 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Education
Associates - Business And Management
Alvin Community College
Alvin, TXActive Nursing
Active Nursing Program
Seabrook, TX08.2020
High School Diploma -
Pearland High School
Pearland, TX06.2016
Skills
- Patient Scheduling
- Customer Service
- Verbal Communication
- Team Leadership
- Time Management
- Data Entry
- Positive Attitude
- Organizing and Categorizing
- Strong Problem Solver
Timeline
Office Admin
Besser Roof Renovations
07.2024 - Current
Manager
Center Court Pizza & Brew
03.2021 - 04.2024
Associates - Business And Management
Alvin Community College
Active Nursing
Active Nursing Program
High School Diploma -
Pearland High School
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