Alexus Floyd
Gary,IN
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
9
9
years of professional experience
Work History
Cashier, Sales Associate
Dollar General
Vinton, Louisiana
09.2023 - 02.2024
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
Retail Worker
Walmart
Lake Charles, Louisiana
08.2022 - 11.2023
- Maintained accurate records of all transactions using POS software systems.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Analyzed consumer feedback data to understand customer needs better.
- Assisted in selecting items according to customer preferences.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Tracked inventory levels and replenished stock when necessary.
- Responded promptly to customer inquiries via phone or email.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Performed price changes for items in accordance with corporate pricing policies.
- Utilized computer systems to update inventory records accurately when stocking or removing items from shelves.
- Inspected merchandise to ensure it met quality standards before stocking it on shelves.
- Verified that all deliveries were accurate and complete according to purchase orders.
- Set up promotional displays in order to increase visibility of certain products.
- Unloaded trucks, unpacked boxes and took inventory of stock in warehouse area.
- Restocked shelves after each sale transaction was completed.
- Worked closely with other crew members in order to meet daily goals set by management team.
- Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
- Assisted customers with product selection and answered questions regarding products.
- Maintained cleanliness of the store by sweeping floors, cleaning windows and taking out trash.
- Operated forklifts to move heavy materials from one location to another within the store.
- Checked expiration dates of merchandise regularly to maintain freshness of products.
- Rotated products from backstock areas onto sales floor based on demand.
- Ensured that all safety protocols were followed when operating equipment such as forklifts.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Reported any damaged goods or defective items immediately to management team.
- Filled out daily reports detailing any discrepancies between actual stock levels versus expected levels.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Greeted customers and retrieved requested products to drive satisfaction.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Faced products on shelves and displays to meet company policies.
- Lifted materials of varied weights on regular basis.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Employee Assistance Manager
Burger King
Vinton, Louisiana
05.2015 - 11.2021
- Collaborated with Human Resources staff to ensure compliance with applicable laws and regulations governing employee assistance programs.
- Developed and implemented employee assistance programs to improve workplace productivity.
- Advised supervisors on how best to handle difficult conversations surrounding sensitive topics such as mental health conditions or substance abuse disorders.
- Analyzed current trends in the industry to identify potential areas of improvement for employee assistance services.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Implemented cost saving initiatives within the store budget guidelines.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Analyzed sales data to identify trends and opportunities for increased profits.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Adhered to company policies and procedures while enforcing them among all employees.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Responsible for interviewing, hiring and training new employees.
- Scheduled shifts for staff members based on weekly forecasts.
- Assisted in developing menus items according to customer preferences.
- Coordinated with suppliers regarding delivery schedules and pricing issues.
- Managed team of 10-15 employees in fast-paced environment.
- Maintained accurate financial records, such as sales receipts and invoices.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Dietary Cook
Rosewood Nursing Home
Lake Charles
03.2018 - 12.2020
- Garnished dishes as instructed by the Chef or Sous Chef.
- Kept up-to-date records of all dietary menus and recipes used.
- Carried out recipe modifications requested by customers or dietitians.
- Maintained cleanliness of kitchen area throughout shift.
- Monitored stock levels of food items, supplies and equipment used in meal preparation.
- Adjusted seasoning, garnishes, portion sizes as necessary for special diets.
- Performed basic maintenance duties such as cleaning tables, sweeping floors.
- Ensured proper storage of prepared foods at appropriate temperatures.
- Adhered to established sanitation procedures while preparing meals.
- Recorded daily production information such as number of meals served, waste amounts.
- Verified accuracy of orders received from vendors before storing them away.
- Checked quality of ingredients prior to use in recipes.
- Followed all safety regulations when handling food and kitchen utensils.
- Provided guidance on menu planning and nutrition education to customers.
- Assisted with ordering food items from vendors as required.
- Prepared meals for patients according to dietary requirements and restrictions.
- Communicated effectively with other staff members regarding dietary needs and requests.
- Assisted in the development of new recipes that meet dietary guidelines.
- Organized food items, supplies and equipment needed for meal preparation.
- Educated staff on safe food handling practices and kitchen safety protocols.
- Inspected cooking surfaces and equipment to ensure they are clean and sanitary.
- Devised new healthy seasonal menu items by researching latest health food trends.
- Properly stored food and handled all inventorying.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and sanitation and safety issues.
- Monitored food temperatures to maintain food safety.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Garnished and arranged plated meals.
- Adjusted established recipes to meet special dietary and allergen restrictions.
- Made meals in accordance with company standards and requirements.
- Established nutritious menus in line with health standards and budget guidelines.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Participated in educational programs designed to improve knowledge of health care practices.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored food intake and output as directed by nursing staff.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted residents in preparing for activities and social programs.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Target
Sales Associates
Lake Charles, Louisiana
05.2019 - 10.2020
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Created positive experiences for customers through friendly conversations during transactions.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Assisted in setting up displays and signage for new product launches and seasonal promotions.
- Provided information to customers concerning sales, promotions and store policies.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Inspected incoming merchandise for quality control before placing it on the sales floor.
- Replenished shelves as needed to maintain attractive store displays throughout the day.
- Attended team meetings to discuss goals and strategies for improving sales performance.
- Handled customer inquiries regarding sizing, price, availability, delivery times.
- Processed cash, credit card, and other payment methods accurately and efficiently.
- Updated online store listings with current information about products and pricing.
- Assisted in creating promotional campaigns for new arrivals or upcoming sales events.
- Provided support during busy periods such as holidays or special promotions.
- Worked collaboratively with colleagues to achieve common goals within the store environment.
- Managed inventory levels to ensure sufficient stock was available for purchase.
- Ensured all products were priced correctly and displayed properly.
- Worked with management to quickly replenish low or out-of-stock items.
Team Lead Sales Associate
Old Navy
Lake Charles, Louisiana
08.2016 - 12.2018
- Monitored inventory levels to ensure adequate stock was available at all times.
- Maintained accurate records of all transactions using point-of-sale software.
- Enforced policies regarding safety procedures in the workplace.
- Organized special events such as promotions or clearance sales.
- Created an environment where employees felt valued and motivated.
- Established strong relationships with customers by providing excellent service.
- Assisted in developing promotional activities to attract new customers.
- Provided feedback to management regarding opportunities for improvement in the store environment.
- Handled customer inquiries promptly while ensuring their satisfaction.
- Managed inventory levels by tracking orders from suppliers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Collaborated with team members to execute promotional displays quickly and accurately.
- Assisted customers in locating products on the shelf or in the backroom.
- Unloaded delivery trucks and verified contents against invoices.
- Performed inventory counts of merchandise on a regular basis.
- Received shipments of merchandise and stocked shelves according to store requirements.
Education
High School Diploma -
Vinton High School
Vinton, LA05-2015
Some College (No Degree) - General Studies
Sowela Technical Community College
Lake Charles, LASkills
- Customer Assistance
- Cash Register Operation
- Drawer balancing
- Payment Processing
- ID Verification
- Cash Handling
- Customer Service
- Returns processing
- POS Systems
- Product Recommendations
- Payment Collection
- Customer service excellence
- Order Taking
- Time management skills
- Conflict Resolution
- Records Maintenance
- Cash Management
- Sales expertise
- Money Handling
- Inventory Control
- Loss Prevention
- Retail Merchandising
- Guest inquiries
- Staff Training
- Cash Drawer Balancing
- Organizational abilities
- Liquor Law Compliance
- Order Packaging
- Inventory Management
- Credit and cash transactions
- Report Preparation
- Payment posting
- Staff Mentoring
- Currency counting
- Liquor regulations and compliance
- Loyalty Program Promotion
- Order Verification
- Customer Relations
- Daily Reporting
- Issue Resolution
- Product Knowledge
- Cleaning and sanitizing
- Ordering and stocking
- Regulatory Compliance
- Merchandise Restocking
- Scanner operations
- Workforce Management
- Business Administration
- Policy Implementation
- Strategic Planning
- Contract Management
- Staff Development
- Marketing
- Performance Management
- Verbal and written communication
- Sales management
- Schedule Preparation
- Staff Management
- Time Management
- Innovation management
- Product Management
- Cross-functional team management
- Team Leadership
- Sales Techniques
- Lead Generation
- Performance Evaluations
Timeline
Cashier, Sales Associate
Dollar General
09.2023 - 02.2024
Retail Worker
Walmart
08.2022 - 11.2023
Target
Sales Associates
05.2019 - 10.2020
Dietary Cook
Rosewood Nursing Home
03.2018 - 12.2020
Team Lead Sales Associate
Old Navy
08.2016 - 12.2018
Employee Assistance Manager
Burger King
05.2015 - 11.2021
High School Diploma -
Vinton High School
Some College (No Degree) - General Studies
Sowela Technical Community College