Alexus Fusilier
Carrollton ,TX
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Welcoming clerical professional with 3 years of experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls with telephone etiquette , maintaining filing systems and reconciling discrepancy error reports . Accurate when entering information in computer systems and keeping organized filing systems. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Cash Store
Carrollton, TX
08.2023 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Night Auditor
Hampton Inn & Suites By Hilton
Texarkana
07.2022 - 03.2024
- Monitored hotel's budget and financial records.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Developed and maintained positive relationships with guests for satisfaction.
- Generated and printed daily financial reports to track hotel performance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Receptionist
Gregg Orr Auto Collection
Texarkana, TX
05.2023 - 08.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Horizontal Construction Engineer
U.S. Army Reserve Command
Hot Springs, AR
05.2017 - 05.2023
- Conducted safety inspections and risk assessments before and during drilling operations to determine adherence to OSHA regulations.
- Determined accurate angles and depths before drilling or giving instructions.
- Drove bulldozers, road graders and other heavy equipment to level earth.
- Operated tractor-trailer to transport heavy construction equipment.
- Leveraged scraper to cut and spread fill material.
Team Member
Chick-fil-A
Texarkana, TX
12.2021 - 08.2022
- Developed effective improvement plans in alignment with goals and specifications.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Crew Member
Whatabuger
Texarkana, AR
02.2021 - 02.2022
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Sales Representative
Verizon - Cellular Sales
Arkadelphia, AR
05.2019 - 02.2020
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated contracts with clients and developed relationships with key personnel.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated new leads through networking and attending industry events.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Set and achieved company defined sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Representative
AT&T (Apex Communications)
Magnolia, AR
04.2018 - 12.2018
- Trained and mentored new sales representatives.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated contracts with clients and developed relationships with key personnel.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Stayed current on company offerings and industry trends.
- Quoted prices, credit terms and other bid specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Part Time Assistant Manager
It's Fashion Metro
Magnolia, AR
03.2017 - 07.2017
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Overnight Stocker
Wal-Mart Supercenter
Magnolia, AR
03.2016 - 02.2017
- Transported merchandise pallets to move in warehouse.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Greeted customers and directed to requested products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Car Hop
Sonics Drive In
Magnolia, AR
05.2014 - 06.2016
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Front Desk Associate
Hampton Inn Suites
Magnolia, AR
06.2015 - 02.2016
- Answered guest questions and referred to local points of interest.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
Education
Master of Education - Education
Henderson State University
Arkadelphia, ARBachelor of General Studies -
Southern Arkansas University
Magnolia, AR08.2018
Skills
- Time Management
- Finance
- Credit and Cash Payments
- Microsoft Outlook
- Customer Service
- Sales
- Telephone Skills
- Database Administration
Timeline
Assistant Store Manager
Cash Store
08.2023 - Current
Receptionist
Gregg Orr Auto Collection
05.2023 - 08.2023
Night Auditor
Hampton Inn & Suites By Hilton
07.2022 - 03.2024
Team Member
Chick-fil-A
12.2021 - 08.2022
Crew Member
Whatabuger
02.2021 - 02.2022
Sales Representative
Verizon - Cellular Sales
05.2019 - 02.2020
Sales Representative
AT&T (Apex Communications)
04.2018 - 12.2018
Horizontal Construction Engineer
U.S. Army Reserve Command
05.2017 - 05.2023
Part Time Assistant Manager
It's Fashion Metro
03.2017 - 07.2017
Overnight Stocker
Wal-Mart Supercenter
03.2016 - 02.2017
Front Desk Associate
Hampton Inn Suites
06.2015 - 02.2016
Car Hop
Sonics Drive In
05.2014 - 06.2016
Master of Education - Education
Henderson State University
Bachelor of General Studies -
Southern Arkansas University