Alexus Hammock
Macon,Ga
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Certified communication officer offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Macon Bibb County E-911
11.2021 - Current
- Coordinates radio and data communication traffic to established state and local rules and regulations
- Performs duties sending, receiving, relaying, monitoring, logging, recording, reporting and interpreting emergency and nonemergency information to and from mobile units
- Maintained strict confidentiality when handling sensitive caller information in accordance with applicable laws and regulations.
- Performs administrative duties necessary for the operation of the communications center
- Maintained composure under pressure to effectively address life-threatening situations and provide critical guidance to callers in distress.
Emergency Roadside Dispatcher
GEICO
05.2015 - 05.2018
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Enhanced customer experience by addressing inquiries, concerns, and complaints with a solution-oriented approach.
- Maintained a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
- Improved dispatcher performance by providing ongoing training on company policies, procedures, and best practices in emergency roadside services.
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA12.2024
Associate of Criminal Justice -
Georgia Military College
05.2017
Skills
- Patience and Tolerance
- Memory retention
- Problem-Solving
- Critical Thinking
- Works Well Under Pressure
- Data entry proficiency
Certification
- PST - Public Safety Telecommunicator
- POST Certified
Timeline
911 Emergency Dispatcher
Macon Bibb County E-911
11.2021 - Current
Emergency Roadside Dispatcher
GEICO
05.2015 - 05.2018
Bachelor of Science - Criminal Justice
Kennesaw State University
Associate of Criminal Justice -
Georgia Military College
- PST - Public Safety Telecommunicator
- POST Certified
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