Danielle Sweet
Macon,GA
Summary
Organized, detailed-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Clerk II
Macon-Bibb County Courthouse
05.2023 - 11.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Issue FiFas on existing cases where judgments become dormant and process Nulla Bonas on cases before they become dormant.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Warehouse Associate
Kohl's Distribution Center
02.2023 - 05.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals of 2500 units per day.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operating multiple frequency devices, handheld scanners and other power equipment as directed
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Equipment Operator
ShipBob
10.2021 - 12.2022
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Assisted in training 20 new employees on company shipping policies and procedures, while promoting consistent quality across the team.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Member Service Representative
PeopleShare
09.2020 - 09.2021
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions for Medicare benefits and eligibility, billing and payments, and claims
- Met customer call guidelines for service levels, handle time and productivity.
- Researching and reviewing processed healthcare claims and verifying insurance benefits for medical providers and members by navigating multiple computer systems
- Educating new and existing members on fundamentals and benefits of consumer-driven health care.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
Receiving Associate
QVC/HSN
01.2020 - 10.2020
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during receiving process.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Adjusting quantities for shipments with partially loaded boxes, built pallets and or down stacking pallets that were not within QVC compliance guidelines
- Reduced product damage during receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Trained newly hired associates in receiving practices, proper building of pallets, safety practices for unloading trailers, proper labeling of boxes for storage, picking items for shipments and stowing of items.
Production Technician
HTSS, Inc.
09.2019 - 01.2020
- Contributed to overall team success by meeting daily production targets consistently.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on production lines.
- Enhanced production efficiency by assembling products quickly and accurately on assembly lines.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
Communications Specialist
Central GA Technical College
12.2014 - 08.2019
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer and helpdesk interactions, ensuring proper follow-up and resolution of issues.
- Provided financial aid counseling to enrolled and prospective students.
- Educated students on various federal, state, and institutional grant programs, helping them make informed choices about financing their education.
- Maintained positive relationships with students, faculty, alumni, and administration.
Account Administrative Manager
Everglades Direct
10.2010 - 02.2014
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
Class A Commercial Driver's License, X, T, TWIC -
160 Driving Academy
Macon, GA01.2024
No Degree - Human Services
Southern New Hampshire University
Manchester, NHHigh School Diploma -
Freedom High School
Bethlehem, PA06.1999
Food Service I & II - Culinary Arts
Bethlehem Area Vocational Technical College
Bethlehem, PA06.1999
Skills
- CDL License
- Filing systems
- Document Preparation
- Policy Enforcement
- Legal Terminology
- Telephone Etiquette
- Prioritization
- Document Management
- Equipment operations
- Safety Compliance
- Heavy Equipment Operation
Certification
- Class A CDL - Tanker, Hazmat, Double/Triple, TWIC
- Skip Tracer Training - 2020
Timeline
Deputy Clerk II
Macon-Bibb County Courthouse
05.2023 - 11.2023
Warehouse Associate
Kohl's Distribution Center
02.2023 - 05.2023
Equipment Operator
ShipBob
10.2021 - 12.2022
Member Service Representative
PeopleShare
09.2020 - 09.2021
Receiving Associate
QVC/HSN
01.2020 - 10.2020
Production Technician
HTSS, Inc.
09.2019 - 01.2020
Communications Specialist
Central GA Technical College
12.2014 - 08.2019
Account Administrative Manager
Everglades Direct
10.2010 - 02.2014
- Class A CDL - Tanker, Hazmat, Double/Triple, TWIC
- Skip Tracer Training - 2020
Class A Commercial Driver's License, X, T, TWIC -
160 Driving Academy
No Degree - Human Services
Southern New Hampshire University
High School Diploma -
Freedom High School
Food Service I & II - Culinary Arts
Bethlehem Area Vocational Technical College
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