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Tiffany Salters
Newport News,VA
Work Preference
Summary
Detail-oriented Deputy / Courtroom Clerk with over 4 years of experience in civil and traffic court operations and document management. Seeking to leverage my expertise in legal documentation, administrative support, and customer service to enhance the efficiency of any position. Experienced leader with strong background in guiding teams, managing complex projects,human resources and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Deputy Clerk II
Newport News Circuit Court
Newport News, VA
04.2024 - 09.2024
- Coordinated schedules for hearings, ensuring timely notifications to involved parties and supporting smooth court operations.
- Assisted judges and attorneys with court operations, streamlining hearing scheduling and case file management to enhance workflow.
- Conducted administrative duties such as processing legal documents, handling correspondence, and maintaining case calendars.
- Organized and maintained accurate court records, providing timely documentation of legal proceedings.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Deputy Circuit Clerk
Petersburg Circuit Court
Petersburg, VA
06.2023 - 12.2023
- Coordinated scheduling of court hearings and managed judges' calendars, ensuring timely proceedings and minimizing delays.
- Facilitated effective communication between attorneys, clients, and court personnel, promoting clarity and collaboration.
- Prepared courtroom materials and organized exhibits for trials.
- Supported jury selection by coordinating logistics and juror communication, enhancing the selection process.
Deputy Clerk
Richmond General district court
Richmond, VA
08.2022 - 04.2023
- Managed case files and ensured accurate documentation for court proceedings to support judicial decisions.
- Coordinated daily operations of clerk's office to streamline support for judicial functions.
- Communicated with attorneys and public regarding court procedures and requirements to facilitate understanding and compliance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Deputy Clerk
Supreme Court of Virginia
Suffolk, VA
04.2021 - 08.2022
- Streamlined filing system for contracts, deeds, resolutions, ordinances, and legal documents to enhance retrieval efficiency.
- Facilitated processing of applications for permits, licenses, and government forms, ensuring timely compliance with regulatory requirements.
- Managed private and confidential information through clerical duties and cash handling, maintaining strict compliance with legal standards.
Assistant Manager
Harris Teeter
Hampton, Virginia
08.2018 - 01.2021
- Supervised daily operations, enhancing store efficiency and customer satisfaction.
- Trained and mentored staff on best practices and company policies, fostering a knowledgeable team.
- Coordinated staff schedules to align with operational needs during peak hours.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delivered customer service across roles, ensuring accuracy in accounting and cash handling.
- Addressed customer inquiries and resolved issues, enhancing overall shopping experience.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Assistant Manager
Victoria's Secret
Christiana, DE
06.2016 - 04.2017
- Led team of over 40 customer service staff to ensure efficient operations and high service standards., cash handling, scheduling, visualSupervised daily operations to ensure smooth store functionality.Supervised daily operations to ensure smooth store functionality.Trained and mentored new team members on customer service standards.Developed and implemented visual merchandising strategies to enhance product display.Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing customer service.
- Supervised daily operations to ensure smooth store functionality.
- Coordinated staff schedules to maximize coverage during peak hours, enhancing customer service experience.
- Trained and mentored new team members on customer service standards.
- Developed and implemented visual merchandising strategies to enhance product display.
- Conducted performance evaluations to support employee growth and align individual goals with team objectives.
- Monitored employee attendance to ensure adherence to scheduling guidelines.
- Performed administrative duties such as creating schedules and processing payroll information.
- Conducted regular team meetings to align on goals and objectives, fostering accountability and collaboration.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Manager
US Airways
Philadelphia, Pennsylvania
05.2000 - 11.2010
- Managed customer service team to enhance service quality and increase customer satisfaction.
- Resolved escalated customer complaints to ensure satisfaction and loyalty.
- Coordinated cross-departmental efforts to streamline customer service processes and enhance efficiency.
- Trained staff on company policies and effective customer interaction techniques to elevate service standards.
- Developed training materials for new employees focusing on service excellence.
- Led meetings to discuss performance metrics and improve team effectiveness.
- Built strong relationships with customers and team members to promote a collaborative and supportive work environment.
Public Relations Coordinator
Ritz-Carlton
Philadelphia, Pennsylvania
08.2005 - 01.2006
- Coordinated press conferences and media briefings to communicate new initiatives, resulting in increased awareness among target audiences.
- Established and nurtured relationships with journalists, securing positive media coverage that enhanced brand reputation.
- Planned and executed corporate media and special events, increasing brand visibility and audience engagement.
- Managed social media content to boost brand visibility and engagement across platforms.
- Monitored industry trends to inform public relations strategies and tactics.
- Organized interviews for executives with television networks or radio stations.
- Cultivated relationships with local businesses to secure publicity through joint ventures and sponsorships.
Education
certificate - Event Planning / Meeting planning
Temple University Center City Campus/ School of Hospitality
Philadelphia, PA12-2004
High school diploma or GED -
Overbrook High School
Pine Hill, NJ06-1994
Journalism -
Virginia Union University
Richmond, VASkills
- Customer service and client communication
- Data entry and record management
- Microsoft Office proficiency
- Team collaboration and relationship management
- Organizational skills and multitasking
- Document management and filing
- Task scheduling and calendar management
- Interpersonal communication skills
- Legal administration and research
- Calendar management
- Document preparation
- Filing systems
- Meeting coordination
- Budget monitoring
- Report generation
- Legal terminology
- Bookkeeping
- Database entry
- Cash handling
- Mail handling
- Processing mail
- Mail sorting
- Telephone etiquette
- Quality management
- Mail processing
- Administrative tasks
- Confidentiality
- Basic accounting
- Customer satisfaction
- Relationship building
- Travel arrangements
- Scanning and copying
- Cash management
- Handling payments
- Administrative support
Timeline
Deputy Clerk II
Newport News Circuit Court
04.2024 - 09.2024
Deputy Circuit Clerk
Petersburg Circuit Court
06.2023 - 12.2023
Deputy Clerk
Richmond General district court
08.2022 - 04.2023
Deputy Clerk
Supreme Court of Virginia
04.2021 - 08.2022
Assistant Manager
Harris Teeter
08.2018 - 01.2021
Senior Assistant Manager
Victoria's Secret
06.2016 - 04.2017
Public Relations Coordinator
Ritz-Carlton
08.2005 - 01.2006
Customer Service Manager
US Airways
05.2000 - 11.2010
certificate - Event Planning / Meeting planning
Temple University Center City Campus/ School of Hospitality
High school diploma or GED -
Overbrook High School
Journalism -
Virginia Union University