ALEXUS HENDERSON
Laurel,MD
Summary
Dynamic professional with extensive experience in security operations and customer service, notably at White Hawk Worldwide Security. Proven ability to enhance communication efficiency and maintain compliance, leveraging skills in access control and remote collaboration. Recognized for improving response times and ensuring high service standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Access Control Security Officer
White Hawk Worldwide Security
Fort Meade, MD
02.2024 - Current
- Manage access control systems to maintain the integrity of Department of Defense facilities, ensuring only authorized personnel gain entry via secure credentials.
- Document and report security incidents through digital systems and logs to maintain compliance and accountability.
- Communicate effectively with team members and supervisors via secure digital channels to ensure situational awareness.
- Utilize surveillance technology and reporting software to support security operations remotely and on-site.
Patient Support Ambassador
LAZ Healthcare Services
Washington, D.C.
06.2022 - 02.2024
- Provided administrative and customer service support in healthcare environments, assisting patients with registration and navigation through virtual and in-person processes.
- Served as a liaison between patients and providers using phone, email, and internal messaging systems to enhance communication efficiency.
- Managed patient inquiries and documentation digitally while maintaining HIPAA compliance and high service standards.
Front Desk Receptionist
Aston Carter
Washington, D.C.
03.2022 - 06.2022
- Maintained accurate patient data and appointment records within electronic systems, reducing entry errors by 30%.
- Supported hybrid administrative operations, ensuring smooth coordination between remote and on-site staff.
- Trained new team members on HIPAA compliance and digital documentation procedures.
Healthcare Customer Service Representative (Remote)
TTEC
Remote
01.2021 - 06.2021
- Delivered remote customer support for healthcare clients, resolving complex inquiries with empathy and accuracy.
- Collaborated via remote platforms (Teams, Zoom, Salesforce) to optimize service efficiency, achieving a 20% improvement in response time.
- Analyzed call metrics and customer feedback to develop process improvements, increasing satisfaction rates by 15%.
Education
Bachelor of Arts - Communications, Business Administration
Trinity Washington University
Washington, D.C.05-2018
Skills
- Remote communication and collaboration
- Time management
- Administrative support
- Access control and HIPAA compliance
- Customer service and relationship management
- Security operations and incident reporting
- Document management
- Data entry
- Secret clearance
- Microsoft Office Suite and Google Workspace
- Defense information security systems
- Corporate management information systems
- Zoom and Slack
- Salesforce and secure virtual platforms
Security Clearance
Department of Defense Security Clearance, Active, 2024
Personal Information
Available: Remote / Hybrid
Timeline
Access Control Security Officer
White Hawk Worldwide Security
02.2024 - Current
Patient Support Ambassador
LAZ Healthcare Services
06.2022 - 02.2024
Front Desk Receptionist
Aston Carter
03.2022 - 06.2022
Healthcare Customer Service Representative (Remote)
TTEC
01.2021 - 06.2021
Bachelor of Arts - Communications, Business Administration
Trinity Washington University